Who we are
Infosys BPM Australia Centre established its operations in Parramatta, Sydney in June 2015. Today, we host close to 150 talented professionals, who are living the Infosys values and delivering a world class service to their clients in an excellent and conducive environment.
The Centre hosts the Shared Services for key departments of several Government entities and delivers Finance and Accounting, Tax administration and HR related services. We also provide Contact Centre services to clients at both state and Federal level. The teams manage extremely complex financial transactions and work in close collaboration with their clients, including working out of their offices during critical periods or for high visibility projects. We successfully supported clients through major Machinery of Government Changes. The team manages challenging and complex assets and closes the books running into billions of dollars. On the HR side, Infosys is responsible for ensuring that complex Awards and entitlements are processed in a timely and accurate manner to ensure employees are paid right and on time.
We also focus on providing services to non-government organizations integrating end-to-end business process management and delivering transformational benefits to our clients through reduced costs, ongoing productivity improvements, and process reengineering, automation and cutting-edge technology platforms. To drive this, Infosys BPM, as a strategic partner, identifies the core issue faced by the client and provides them with a solution by deploying most relevant professionals such as business translators, program owners, data developers, data engineers, data scientists, insight developers and visualizers, recommend outcome specialists, reporting analysts, and automation experts. We have consistently ranked among the leading BPM companies and have received 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. In Australia, we had won a prestigious SSON award for creative talent management and development.
We Navigate to our Next!
Infosys BPM is committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.
We are recognized with Disability Confident Recruiter (DCR) 2024, awarded by Australia Disability Network (AND). We provide adjustments including alternate formats to the recruitment process for candidates including individuals with disability. We remain committed to fostering accessibility and inclusion by continuously enhancing our digital platforms to achieve with WCAG 2.2 compliance standards in Australia.
At Infosys BPM, we are deeply committed to our Corporate Social Responsibility (CSR) initiatives, actively contributing to the well-being of the communities in which we operate.
We have consistently demonstrated remarkable dedication to supporting local communities, non-profit organizations, and fundraising efforts for various social causes. For the past nine years, we have proudly participated in Australia’s Biggest Morning Tea, raising funds to support cancer research through Cancer Council Australia.
In addition to this, we have collaborated with several non-profit organizations, including Foodbank, engaging in volunteering activities and organizing food drives to support individuals and families in need. Our CSR efforts have also extended to impactful causes such as the World’s Greatest Shave for the Leukemia Foundation, Fiver for a Farmer during the 2018 drought, and relief efforts during the 2019/20 bushfire crisis.
We have also raised awareness and participated in initiatives like Run for Autism, Movember, and International Day of People with Disability, among others.
These initiatives not only reflect our commitment to social responsibility but also serve as meaningful opportunities for team building and employee engagement. Through our collective efforts, we continue to foster a culture of empathy, inclusivity, and community support.
Working with Us
Globally, Infosys BPM has 38 delivery centers in 13 countries spread across 5 continents, with 60,966 employees from 104 nationalities, as of September, 2025. Infosys BPM Australia as one of the global delivery Centre thrives with energy, purpose, and a strong commitment to employee wellbeing, wellness, engagement and local values. Our ongoing focus is to equip our teams with the right tools and support to deliver exceptional outcomes while maintaining a healthy work-life balance. We actively encourage continuous learning and development, empowering our employees to stay skilled and future-ready. The work culture here is shaped by two key pillars:
- Global Perspective: Helping employees recognize the scale, reach, and opportunities within Infosys as a global organization.
- Local Alignment: Embedding values that reflect the Australian way of life; transparency, fairness, and consistency regardless of background, race, gender, or orientation. This is also our brand value which is called as ‘Infosys Way of Life’.
We foster a culture of engagement, collaboration, and open feedback. Employee input is not only welcomed but is integral to enhancing service delivery and client outcomes. Contributions are recognized and rewarded, reinforcing our belief that every individual plays a vital role in our collective success.
Transparency is a cornerstone of our approach. Employees are given clear visibility into client relationships and strategic direction, ensuring alignment between organizational goals, individual roles, and client expectations.
“I joined Infosys BPM right after my graduation. Today, I handle managerial duties and have expanded my portfolio in multiple areas of administration and management. During these last 7 years in the organization, I have always felt a sense of belonging towards the organization and my team. There’s an ocean of opportunities here to explore in terms of career development.”
“I have been working with Infosys BPM for nearly 4 years. In these 4 years, I have been given opportunity to learn and grow in different roles. I feel good to be a part of diverse team we have in the organisation and also like to learn different cultures from my colleagues. I am happy for the opportunity; working from home where ‘my fur-baby, Ollie’ gives me a company, whom I rescued 7 years ago from a shelter.”
“An absolute journey from a fresher to a professional through learning, guidance, growth, development provided by Infosys BPM. Numerous opportunities and flexibility to work across different domains, practices, horizontals and locations. Every instance of support and guidance from the leadership encourages you to Navigate Your Next.”
“I have been with the organization for 3 years & 10 months now. Everyday there is something new to learn and new challenges to take on, so there is never a dull moment. I get the right kind of environment here to hone my management skills. Work hard, help others, and focus on your purpose, partnered with your passion.”
