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Comprehensive technical publication services for manufacturing excellence

At Infosys BPM, technical publication service is tailored to meet the complex documentation needs of manufacturing organizations. Our technical documentation services deliver clear, accurate, and compliant technical content that supports product lifecycle management, enhances operational efficiency, and ensures seamless communication among global teams.

With a deep understanding of processes and industry standards, our technical document management solution helps organizations transform their technical documents into strategic assets. Our approach combines domain expertise, advanced tools, and quality-driven workflows to ensure that the right information is always available—when and where it’s needed most.

Value delivered

20-30% Reduction in documentation development cost
~25% Decrease in translation expenses
15-20% Downtime reduction
100% Compliance to technical publication standards
~45% Faster time to market
95% Documentation accuracy

*Based on Infosys BPM's technical publication engagements across manufacturing clients.

Why technical publication is critical

Partnering with specialized technical publication providers enables manufacturing organizations to achieve superior compliance, operational efficiency, and substantial cost savings. Modern technical publications go beyond traditional manuals – they encompass digital-first approaches, real-time updates, and multi-format delivery, in order to support global operations.

The digital-first approach ensures adherence to industry standards like S1000D and ATA (Air Transport Association), while mitigating risks of non-compliance and operational disruptions. With a focus on continuous improvement and innovation, outsourced technical publication services enable organizations to remain competitive and agile in a rapidly evolving regulatory landscape, allowing internal resources to concentrate on core manufacturing activities.

Document types we support

Our service offerings

  • Technical authoring for manuals, guides, and catalogue
  • XML-based structured content development
  • Making documents compliant to industry standards such as S1000D & DITA.
  • Technical diagrams and 2D illustrations
  • Illustrative part catalogues (IPC)
  • Illustration updates to reflect engineering changes

  • Change requests
  • Version control & document lifecycle management
  • Data module organization
  • Content governance and style guide support
  • Content validation and quality assurance

  • Multi-channel publishing (PDF, XML)
  • Creating interactive electronic technical manuals (IETM)
  • Responsive output for web and mobile devices
  • Legacy document digitization and modernization
  • Multilingual document conversion

  • Standard technical English adherence
  • Converting legacy illustrations to digital formats

AI-led authoring and quality assurance

Our AI-led technical publication authoring and quality validation solution helps you accelerate content updates while ensuring strict adherence to engineering, safety, and compliance standards. By combining AI agents, intelligent automation, and human oversight, we help you reduce turnaround time and improve accuracy.

AI-led technical publication authoring and quality validation

Challenges and solutions for technical publication services

Our technical publication services are built around compliance with industry standards including S1000D, DITA, and ATA (Air Transport Association) requirements. Documents are structured to meet these standards from the authoring stage onward, not retrofitted afterward which is reflected in our 100% compliance to technical publication standards across client engagements.

We support a wide range of document types, including operator and user manuals, maintenance manuals, installation and commissioning guides, illustrated parts catalogues (IPCs), interactive electronic technical manuals (IETMs), safety manuals, service bulletins, and safety data sheets.

AI is built directly into our authoring workflow. When a change request comes in, an AI agent reviews it against business rules, analyses the impact of the change, and notifies the author. After human review and approval, intelligent automation updates the documentation, and a second AI validation step confirms the changes before final publication combining AI agents, automation, and human oversight at every stage.

Yes. Our service offerings include legacy and multilingual documentation support, helping organizations modernize older technical content and deliver translated documentation efficiently supporting the ~25% decrease in translation expenses our clients typically see.

We support the full lifecycle, not just initial authoring. Our service offerings cover content management and support, publishing, and authoring, editing, and illustration, including XML-based structured content development, so documentation stays accurate and compliant as products and standards evolve.

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