Bot support and sustainability (BOSS)
Technology is infused into our daily lives as well as devices, transforming everything it comes in contact with, bringing new and optimal ways of executing routine tasks. Technological transformation and automation evolution is inevitable and is one of the prime pillars for advancement in many industries. This business transformation, propelled by technology in business automation, is BPM’s opportunity to skyrocket into the next stage in the process evolution. In this paper, we discuss the key trends in automation strategy, the role of client organizations, evolution of commercial models, technology, and skill enhancements that are expected to emerge as the cause of this forward transformation.