Robotic Process Automation


When automation becomes a goldmine of efficiency

Director of Supply Chain at a global mining corporation, Jeremy Laine supervises its P2P process and supply chain activities. When he discovered that the company’s fragmented purchase order creation process was consuming a high number of person-hours in redundant, heterogeneous activities, he began looking for a solution to automate the processes and reduce average handling time. This case details how Infosys BPM applied an effective RPA solution across the P2P operations to reduce manual efforts required, improve AHT by 60%, and eliminate accuracy risks, thereby improving overall efficiency.