A healthy recipe for decluttered automation
Noah Jackson, the Chief Operations Officer at a leading Fortune 500 food enterprise, sought to unify its fragmented automation landscape and stop revenue leakages in his order-to-cash process. With Infosys BPM’s help he built an intelligent, scalable automation centre of excellence, saving $2 million within just its first year of operations apart from recovering $1.31 million in dispute claims.
Approach summary:
- Designed the automation CoE organisation
- Transitioned 220+ automation and O2C processes
- Onboarded 23 resources for O2C
- Systematically reviewed O2C claims
- Rationalised licenses and decommissioned 50+ automations
- Deployed a core-flex staffing model
- Transferred 30 FTEs, with 23 FTEs set for repatriation
