Infosys positioned as a Leader in ISG Provider Lens™ Global Capability Center (GCC) Services 2026 Global study

GCC Design and Setup: Infosys positions its GCC offering as an AI-first, flexible build model integrating hybrid BOT, assisted setups and nano GCC constructs, enabling enterprises to accelerate value realization from day one through digital workforce infusion.

Listing out a few strengths of Infosys in this area, the report highlights Infosys’:

• AI-first foundation on which it anchors GCC design, embedding digital workforce capabilities at inception rather than post-stabilization.
• Value-driven AI adoption roadmap that quantifies value at each milestone.
• Flexible engagement models that support BOT, hybrid BOT, assisted build-out and JV structures tailored to client risk and scale.
• Infrastructure-led acceleration models that reduce client CapEx exposure while accelerating go-live timelines.

With regard to the Design and Setup quadrant, Gaurang Pagdi, Lead Analyst at ISG and Lead Author of this report observes, “Building a GCC is not just about setting up operations, it is about embedding intelligence from day one. Infosys combines AI-first architecture, flexible BOT models and deep domain expertise to create high-impact, future-proof capability centers.”

GCC Optimization and Enhancement: Infosys supports mature GCCs through AI-led scale and transformation programs, combining process modernization, agentic AI infusion and hybrid operating models to reposition centers as innovation and value-acceleration hubs.

Listing out a few strengths of Infosys in this market segment, the report highlights Infosys’:

• Scale-and-transform focus that actively targets established GCCs seeking modernization, enabling eight- to ten-year-old centers to reposition around innovation mandates.
• AI-led operations transformation that enables AI adoption across finance, procurement, HR and logistics.
• GCC-direct go-to-market approach that enables localized transformation discussions and accelerates penetration across the broader GCC ecosystem, moving beyond traditional headquarter-led entry points.
• Hybrid operating models, underscoring its strong capability to deliver hybrid GCC and outsourcing models, particularly in BPM-heavy environments.

With regard to the GCC Optimization and Enhancement quadrant, Gaurang Pagdi states “Infosys enables existing GCCs to transition from operational centers to innovation hubs through agentic AI adoption, process harmonization and hybrid delivery models that blend captive operations and managed services.”