the future of global capability centres: how cloud and AI are transforming enterprise operations
The rapid adoption of cloud technologies and artificial intelligence is reshaping the future of Global Capability Centres (GCCs). GCCs are evolving from process-driven delivery hubs into intelligent, predictive, and innovation-led engines that directly influence enterprise growth. Cloud platforms give GCCs the scale and flexibility to build advanced digital capabilities, while AI enables smarter operations, faster decision-making, and continuous optimisation across business functions. As organisations adopt cloud-native architectures, ethical AI, and skills-based workforce models, GCCs gain the ability to support high-value work such as product innovation, predictive analytics, and automated decision support.
