telecom network operations center
Know Moreoverview
A network operations center (NOC) is a centralized hub where a team of telecom professionals monitor and manage a network infrastructure. While the telecom core function of wireline and wireless NOC remains the same—to ensure network uptime, performance, and availability, the B2B model has evolved to address the specific needs of modern enterprises.
key highlights
20+ Years of industry experience
350+ Telecom network experts
2000+ Network engineers
30% Improvement on operator efficiency
60% Reduction in MTTR
key challenges faced by telcos
- High network & service outages and disparate ticket volumes
- Lack of permanent resolution-oriented collaboration between NOCs (OSP, ISP, and enterprise)
- Complex network infrastructures, inventory and diverse management platforms
- Network-centric approach
- Delayed fault resolution and underperforming on KPIs
- Deteriorating customer experience and plummeting revenue
the Infosys BPM solution
Infosys BPM transforms traditional telecom network operations into a service-centric, future-ready model aimed at improving availability, reducing downtime, and enhancing customer experience. Key highlights of our approach include:
- Optimal and skilled resourcing to manage entire network geography and technologies
- Process design and re-engineering to meet contemporary network and business needs
- Focused, service-centric approach for enhanced customer experience
- Phased inclusion of AI methods to achieve full autonomous network management
Our integrated network support center provides a single, scalable framework that ensures seamless coverage, advanced technology support, and flexible engagement models for telecom operators. Key highlights include:
- Service coverage of network ecosystem: OSP NOC, ISP NOC (TX, IP and security), enterprise (B2X)
- Engagement models: Fully outsourced and hybrid NOC under BOT (build, operate & transfer)
- Technologies covered: DWDM, SDH, SONET, microwave, satellite, and SDWAN
advantages of outsourced telecom NOC
- Cost savings: 30–50% lower total cost of ownership, enabling capital optimization for growth and innovation
- Expertise: Access to a broad pool of NOC professionals and advanced tools, eliminating the burden of recruitment and training
- 24/7 coverage: Round-the-clock monitoring and rapid response capabilities, reducing downtime and obviating revenue impact
- Seamless scalability: Scale operations up or down based on business needs, without investing more
- Performance: SLA-driven operations and transparent reporting frameworks
- Overall efficiency improvements:
- 30% Improvement on operator efficiency
- 60% Reduction on MTTR
- 20% Reduction on operating costs
- 20% Improvement on availability
- 30% Reduction on ticket lifecycles
success stories
| Wireless network assurance for an Austrian telco | ML-driven network assurance & self-heal for an ANZ telecom company |
|
|
| Wireless data analytics and insights for a European telco | End-to-end assurance solution for a tier-1 European telco |
|
|
Request for services
Find out more about how we can help your organization navigate its next. Let us know your areas of interest so that we can serve you better
All the fields marked with * are required
