network operations center (NOC) for telecom providers
Know More Network operations center (NOC) services for telecom
A network operations center (NOC) serves as the operational backbone of modern telecom networks by continuously monitoring network health, identifying performance issues, and responding to incidents before they impact customers. Infosys BPM delivers scalable NOC services that combine telecom expertise, intelligent monitoring, standardized operational processes, and proactive service assurance to help communication service providers improve network availability, reduce downtime, and enhance operational efficiency across increasingly complex network environments.
Key highlights
20+ Years of industry experience
350+ Telecom network experts
2000+ Network engineers
30% Improvement on operator efficiency
60% Reduction in MTTR
Why Infosys BPM for network operations center services
Maintaining reliable network performance requires continuous monitoring, rapid incident response, and operational excellence across increasingly complex telecom environments. Infosys BPM delivers network operations center services that combine telecom expertise, standardized operating procedures, intelligent automation, and scalable delivery models to help communication service providers maintain network availability while reducing operational complexity.
Our NOC services enable organizations to improve service reliability, accelerate incident resolution, enhance network visibility, and support evolving technologies through a governance-driven operating model designed for large-scale telecom environments.
Common challenges in telecom network operations
- High network & service outages and disparate ticket volumes
- Lack of permanent resolution-oriented collaboration between NOCs (OSP, ISP, and enterprise)
- Complex network infrastructures, inventory and diverse management platforms
- Network-centric approach
- Delayed fault resolution and underperforming on KPIs
- Deteriorating customer experience and plummeting revenue
Infosys BPM's tailored NOC solutions for telecom providers
Infosys BPM transforms traditional telecom network operations into a service-centric, future-ready model aimed at improving availability, reducing downtime, and enhancing customer experience. Key highlights of our approach include:
- Optimal and skilled resourcing to manage entire network geography and technologies
- Process design and re-engineering to meet contemporary network and business needs
- Focused, service-centric approach for enhanced customer experience
- Phased inclusion of AI methods to achieve full autonomous network management
Our integrated network support center provides a single, scalable framework that ensures seamless coverage, advanced technology support, and flexible engagement models for telecom operators. Key highlights include:
- Service coverage of network ecosystem: OSP NOC, ISP NOC (TX, IP and security), enterprise (B2X)
- Engagement models: Fully outsourced and hybrid NOC under BOT (build, operate & transfer)
- Technologies covered: DWDM, SDH, SONET, microwave, satellite, and SDWAN
End-to-end NOC services
Infosys BPM provides comprehensive NOC services designed to support the complete network operations lifecycle.
Our capabilities include:
- 24×7 network monitoring
- Incident detection and management
- Event correlation and alarm management
- Fault isolation and root cause analysis
- Performance monitoring and reporting
- Configuration management support
- Service assurance
- Escalation management
- Operational reporting and analytics
Together, these capabilities help communication service providers improve operational resilience while maintaining high network availability.
Advantages of outsourced telecom NOC
- Cost savings: 30–50% lower total cost of ownership, enabling capital optimization for growth and innovation
- Expertise: Access to a broad pool of NOC professionals and advanced tools, eliminating the burden of recruitment and training
- 24/7 coverage: Round-the-clock monitoring and rapid response capabilities, reducing downtime and obviating revenue impact
- Seamless scalability: Scale operations up or down based on business needs, without investing more
- Performance: SLA-driven operations and transparent reporting frameworks
- Overall efficiency improvements:
- 30% Improvement on operator efficiency
- 60% Reduction on MTTR
- 20% Reduction on operating costs
- 20% Improvement on availability
- 30% Reduction on ticket lifecycles
AI-driven network monitoring and incident management
Modern network operations center environments generate large volumes of operational data that require rapid analysis and response. Infosys BPM integrates intelligent automation and analytics into its NOC services to improve event correlation, prioritize incidents, reduce false alarms, and support faster root cause identification.
By combining AI-assisted monitoring with experienced network specialists, Infosys BPM helps communication service providers reduce manual effort, improve operational efficiency, and accelerate issue resolution while maintaining service continuity across complex network environments.
Success stories
| Wireless network assurance for an Austrian telco | ML-driven network assurance & self-heal for an ANZ telecom company |
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| Wireless data analytics and insights for a European telco | End-to-end assurance solution for a tier-1 European telco |
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Resource center
Challenges and solutions for network operations center
Infosys BPM's network operations center provides continuous monitoring, proactive incident management, and service assurance to help communication service providers maintain high network availability. By identifying and addressing network issues before they affect services, our NOC services help reduce downtime, improve Mean Time to Repair (MTTR), and support consistent network performance across complex telecom environments.
Yes. Infosys BPM's NOC services are designed to support complex telecom environments comprising multiple network vendors, technologies, and infrastructure layers. Our teams monitor and manage wireless, wireline, IP, and transport networks through standardized operational processes, enabling communication service providers to maintain consistent service quality across diverse network ecosystems.
Infosys BPM follows a structured operational model supported by standardized workflows, defined escalation procedures, service-level monitoring, and continuous performance tracking. Our network operations center combines experienced network specialists with intelligent monitoring capabilities to identify issues early, coordinate rapid incident response, and maintain uninterrupted network operations while meeting agreed service-level objectives.
Infosys BPM works as an extension of the client's network operations team by integrating with existing operational processes, monitoring platforms, and governance frameworks. Our NOC services are designed to complement established workflows, enabling seamless collaboration across engineering, field operations, and service management teams while maintaining operational visibility and control.
When evaluating a network operations center provider, organizations should assess telecom domain expertise, scalability, governance practices, service-level management, automation capabilities, and the ability to support evolving network technologies. Infosys BPM combines these capabilities with proven delivery experience, enabling communication service providers to improve operational efficiency, strengthen service assurance, and support long-term network transformation initiatives.
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