unified billing as a service
Know Moreoverview
With rising complexity, growing service portfolios and the need for faster, error-free billing and communication, telecom operators have started to rethink how they manage billing and customer engagement. There is a growing need to move from traditional billing systems to more integrated, modernized, and managed solutions.
Across industries, from telecom and utilities to media and entertainment, Infosys Billing as a Service helps you simplify billing operations, enhance your customer experience, and ensure accurate, timely revenue realization.
Across industries, from telecom and utilities to media and entertainment, Infosys Billing as a Service helps you simplify billing operations, enhance your customer experience, and ensure accurate, timely revenue realization.
key highlights
>99.5% Accuracy in bill provisioning
60% Reduction in bill processing time
50% Reduction in bill enquiries and disputes
service offerings
Our suite of managed services led by industry experts transform your billing operations end-to-end, reducing complexity and driving up operational efficiency and performance.
solution components
Infosys Billing as a Service brings together leading next-gen SaaS platforms for billing and presentment – both backed by a comprehensive set of managed services that can be curated to industry and customer needs.
- Multi-industry supported, business process automation (BPA) enabled, SaaS-based billing automation
- Unlimited OOTB monetization models: From simple to complex subscriptions
- Native CRM Support (Salesforce, ServiceNow)
- Active orchestration: Seamless integration with the existing ecosystem (Open API, ODA, no-code)
- Cloud-ready and scalable
- Highly configurable: SaaS-based bill presentment platform with template designer for generation, cloud-archival and multiple distribution channel handling
- Zero-touch, 360-degree visibility into bill processing
- Auto-scalability
- Multi-lingual support
solution architecture
key benefits
Billing efficiency & accuracy
- Automated billing lifecycle, reducing bill processing time by 60%
- Improved bill provisioning accuracy rate >99.5%
- 100% pre & post bill quality assurance
Revenue acceleration
- Faster time to market in enabling launch of new products & solutions
- Accelerates time-to-cash impacting ARPU & revenue
- Enables faster invoice delivery, improving cash flow
Enhanced customer experience
- Unified billing experience with timely, accurate, and clear bill delivery
- Billing enquiries & disputes reduction by 50%, with a dispute rate <0.5% of total bills
Scalable services & insights
- Modular, auto-scaling solutions support new product launches with minimal changes
- Provides real-time dashboards for billing performance and revenue trends
Request for services
Find out more about how we can help your organization navigate its next. Let us know your areas of interest so that we can serve you better
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