This is an end-to-end revenue assurance workflow between your customers and service staff, including salespeople. This workflow allows your staff to generate new sales and take advantage of upselling opportunities. The workflow for L2C begins at campaign management and through multiple phases culminates at payment/collections.

Next Gen Services for Communication Providers

Q: Trouble to Resolve (T2R)

This is a bundle of workflows aimed at ensuring health of your services as well as the network. The workflows can be reactive (triggered by customers) as well as proactive (initiated by your staff). Bundled workflows in T2R include fiber/cable protection; customer support; equipment installation and support; remote diagnostics for fault repair; network operations; service assurance; and field engineer deployment.

Q: Bill to Cash (B2C)

Use this bundle of workflows to run more efficient operations. The workflows include revenue assurance, such as interconnect billing settlement; roaming settlement; access circuit pricing analytics; circuit inventory management; network access cost management; customer credit management; consumer and enterprise billing support; fraud detection and prevention; billing dispute resolution; tariff management; and exception management.

Q: Service Lifecycle Management

This workflow includes service configuration and rollout support; partner scanning and onboarding; customer acquisition; general queries management; voice-of-customer analytics; supply chain mapping; and churn analytics.

Overview

Enhance your telecom operations with heightened agility and competitiveness through our cutting-edge BPM solutions. At Infosys BPM, we're excited to introduce our expansive suite of business process management solutions focused on the communication sector, designed to redefine industry standards and empower your organization.

By harnessing this strategic blend of our workflows, you can bring complete revenue assurance, extend your customer experience capabilities to guarantee customer delight, and elevate your service performance.

Lead to Cash (L2C)

Infosys BPM presents a comprehensive revenue assurance workflow that seamlessly connects your customers and service staff, as well as sales professionals. This refined workflow empowers your new sales efforts and helps you capitalize on upselling opportunities. The L2C workflow starts from campaign management and progresses through various phases, culminating at the payment/collections stage.

Effective management of the L2C (Lead-to-Cash) process can lead to

Better forecasting
increased efficiency
Better customer experience
Increased revenue
Seamless daily operations

Trouble to Resolve (T2R)

Infosys BPM has developed this comprehensive suite of workflows dedicated to safeguarding the health of both your services and the network. Our T2R workflows are designed to be responsive, triggered by customer interactions, as well as proactive, initiated by your staff. These encompass fiber/cable protection, customer support, equipment installation and support, remote diagnostics for fault repair, network operations, service assurance, and field engineer deployment.

Business Benefits

High visibility with centralized management
Improved SLA/KPI visibility for better control and governance
Process standardization and digitization of service management workflow
Enhanced customer experience with faster resolution
Reduced risk and uncertainty
Improved & faster root cause analysis (RCA)
Preventive action and ensure no reoccurrence in future

Key Differentiators

Service distinction with multi-technology, multi-vendor expertise
Telecom industry expertise with tried and tested solutions, across multiple geographies and telecom operators
Customized solution design meeting customer business objectives
End to end customer support & documentation
Recognized processes with digital solutions in telecom network services

Bill to Cash (B2C)

Leverage this bundle of workflows to bring greater efficiency to operations. The workflows include revenue assurance, such as interconnect billing settlement; roaming settlement; access circuit pricing analytics; circuit inventory management; network access cost management; customer credit management; consumer and enterprise billing support; fraud detection and prevention; billing dispute resolution; tariff management; and exception management.

Business Benefits

Increased efficiency in payment tracking and processing
Minimize late payments
Improved cash flow
Enhanced customer experience
Accurate record keeping & Documentation
Fraud detection & prevention
Smart invoicing

Key Differentiators

Service distinction with multi-technology, multi-vendor expertise
Telecom industry expertise with tried and tested solutions, across multiple geographies and telecom operators
Customized billing and payments solution design meeting customer business objectives
End to end customer support & documentation
Recognized processes with digital solutions in telecom billing services

Service Lifecycle Management

This integrated workflow encompasses service configuration and rollout support, partner scanning and onboarding, customer acquisition, general queries management, voice-of-customer analytics, supply chain mapping, and churn analytics.

Optimize your day-to-day operations by standardizing workflows and processes across geographical locations, the entire spectrum of network operations, service delivery, and service assurance teams. Elevate visibility and cohesion across all departments through the establishment of a center of excellence. Streamline time to deployments and maintenance, ensuring faster time to revenue.