Customer Services

Communication Service Providers

Out of a crisis, and on to excellence

In 2020, when the pandemic struck and lockdowns spread worldwide, Alexa Curtis, the director of vendor operations at a leading American telecommunications firm lost all her customer support centers in the Philippines within just 24 hours. This case study details how Infosys BPM not only helped Alexa tide over the crisis by quickly setting up a brand-new support center, but also how it raised end-customer experience to a whole new level.