Infosys BPM’s Service Desk Practice is ITIL V3 Complaint Intelligent Service Desk, with end-to-end ownership of tickets, persona based support, prioritized support for VIP users, Shift-Left model with increased resolution at IT Service Desk, Infosys BPM automation platform & self-heal to automate top issues, analytics-driven problem management, and improved accountability by providing the status updates to the end users on the tickets until closure.
Infosys BPM enables Best-in-class IT Service Desk operations- Next-Gen Tools. We are equipped with:
We provide end-to-end help desk services through
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