Data Enrichment: Link customer data to service data and network inventory Cost Leakage: Invoice audits of AP/ AR to/ from other LECs Data Inconsistencies: Clean data inconsistencies between different data sources and data refresh Fault Management

Fault repair helpdesk Field staff appointments

Customer details validation Yellow Page directory content creation Ad creation for advertisers

Order processing Order provisioning and fulfillment: Installation/ Disconnection of lines Order validation (Compliance check) Quote management

BPM for Wireline Telecom Service Providers

Holistic BPM Services for Wireline

The wireline industry faces challenges such as managing increasing data demands, optimizing network performance, and staying ahead of technological advancements while keeping customer experience at its peak. At Infosys BPM, we have comprehensive technology services tailored to the unique needs of the wireline industry. Our solutions enable seamless wireline services and optimize telecom network performance. With our network management services, including fault diagnostics, access management, order management, among others, we ensure efficient monitoring and control of wireline networks and minimize disruptions and maximize service availability.

Data Cleansing

Data Enrichment: Link customer data to service data and network inventory
Cost Leakage: Invoice audits of AP/ AR to/ from other LECs
Data Inconsistencies: Clean data inconsistencies between different data sources and data refresh
Fault Management