Holistic BPM Services for Cable

There are many challenges faced by cable service providers, including intense market competition, evolving customer expectations, and the need to deliver innovative services. Infosys BPM addresses these challenges with a set of tailor-made solutions, including customer experience management, service fulfillment and assurance, revenue management, and network planning. With a deep understanding of the cable industry landscape, Infosys BPM enables cable service providers to overcome their challenges by leveraging modern technologies, optimizing operations, enhancing customer satisfaction, and driving business growth.

  • Customer surveys
  • Helpdesk

Our experience in providing services to Communication Service Providers globally enables us to provide Local Number Portability

Ensure timely product recovery

Cable disconnect protection

  • Revenue assurance (Data cleansing and data integrity)
  • Billing exceptions
  • Suspense management
  • Remittance management

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