Making the big shift to transformed finance
When Head of Financial Transformation at a multinational mass media company, Natasha Harris, noticed her team struggling to manage vendor reconciliations and create accurate financial reports, she turned to Infosys BPM for help. This case details how Infosys BPM seamlessly shifted the company’s spread-out F&A operations to a single delivery centre, implemented automation tools, and removed all process inefficiencies. The partnership improved vendor reconciliation coverage from 20% to 98%, helped reduce £20 Mn in liabilities, and improved overall vendor experience.
Approach summary:
- Set up a formal change request process
- Implemented statement auto match tool
- Onboarded third-party to manage bulk PO closure
- Set up ERP scripts for automated reconciliation
- Migrated customer database to 360 Platform
- Delivered extensive process training to manage change
- Executed “lift and shift” transition to single DC in India
