Risk management in procure-to-pay outsourcing: A comprehensive guide

Risk management in procure-to-pay outsourcing: A comprehensive guide

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Procure-to-Pay Outsourcing Services

Our Procure-to-Pay outsourcing service covers the entire spectrum of accounts payable processes – from scanning, processing invoices, vendor queries, master data management, claims management to ensuring on-time payment while minimizing value leakages and enhancing vendor and employee satisfaction.

Transactional activities:

  • Supplier management
  • Catalog management
  • Spend management
  • Purchase order management
  • Invoice receipt
  • Invoice processing
  • Payment disbursement
  • Master data
  • Query management
  • Employee claims processing
  • Exception management
  • Reconciliation
  • VAT accounting and reporting
  • Period end support
  • P-card expense management
  • Early pay discount management
  • Standard payment terms compliance monitoring
  • GR IR management

Key niche activities:

  • Spend analytics
  • Procurement insights
  • E-invoicing implementation / execution
  • Supply chain finance – execution / support
  • Payment recovery services
  • Compliance solutions
  • Contract compliance analytics
  • Tax compliance services
  • Tax reclaim services

Enhance user experience


Why us?

Infosys BPM leverages deep domain expertise to identify opportunities in the P2P accounts payable processes. Some of the key highlights of our experience in P2P services are:

  • Handling over 12 million invoices with 99% accuracy
  • Managing USD 95 billion in spend and complete 99.99% of rush payments in 24 hours
  • Managing 52,000 active vendors and processing 15,000 logistics claims
  • Making payments of USD 40 billion with a 99.5% straight-through processing rate
  • Resolving 180,000 vendor queries from 23 countries
  • Processing 15,000 logistics claims and 7,000 utility invoices per annum
  • Close to 3,000 professionals dedicated to serving over45 P2P clients
  • Driving process excellence by leveraging benchmarking across over 40 parameters

How we deliver value?

Our Procure-to-pay services deliver business value to our clients by the reducing cost of operations, helping them attain world-class cost structures, and implement effective controls. We have standardized their accounts payable (AP) processes with a high degree of automation.

We have a comprehensive and integrated P2P service capability. We augment our capability by continuously investing in building P2P expertise through:

  • Continuous investment in our end-to-end Source-to-Pay business platform. We take ownership of the platform licensing, hosting, applications, and processes. With the help of the following levers, we expedite the client’s P2P transformation:
  • Point technology solutions with built-in OCR engine and customized AP workflow.
  • A dedicated Procure-to-Pay academy, which focuses on increasing domain expertise.
  • Specialization of resources through dedicated domain development programs called 'PTP Practice Ambassador'.

Digital components for Procure-to-Pay Services

Digital accounts payable

Driving touchless invoice processing by leveraging best-in-class technology solutions.

Leverage our next-generation AP Platform that allows you to manage the entire Invoice-to-Pay lifecycle across industries, geos, ERPs, and team sizes. With a modular in-built artificial intelligence (AI) engine driving machine learning (ML) and robotics process automation (RPA), it offers an end-to-end solution for all your AP needs.

Our AP technology solutions and platform includes:

  • Native integration with most leading E-invoicing networks for uni-channel invoice receipting
  • Next-generation AI-driven OCR and XML extractors
  • AI-driven automation solving real-world AP problems – GL Coding / EDI fallouts and resolutions
  • Configurable workflows
  • Best-in-class scanning partnerships for a global- document scanning and archiving reach
  • Next-gen cognitive chatbots on our portals driving automated query responses, aiding self-service
  • AP cockpits with predictive insights on business metrics such as DPO and potential working capital savings
  • Native integrations with most leading ERPs for quicker time-to-value
  • In-built sub-ledger module - consume accounts payable as a service
  • AI-driven zero-touch travel and expense audits
  • Private blockchain and adjacent technologies for end-to-end supply chain solutions

What does it mean for you?

  • Significantly reduced cost of invoice processing and claims processing
  • Improved realization in processes such as bill backs and rebates
  • 45% improvement in efficiency
  • Reduced errors and higher first-time throughputs
  • Business benefits leveraging early payment discounts and improved DPO
  • Superior experience

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