Adopt tech-powered all-in-one order to cash solutions

Order to Cash Solutions (O2C)

We provide end-to-end services through our global operating model for the Order -to -Cash function, ensuring a seamless customer experience from the moment a customer places an order. Recognized as a Leader by Gartner® in the 2024 Magic Quadrant™, Infosys BPM, as a partner, can help drive your journey of process consolidation and harmonization, automate the processes, recognize revenue early, improve your day’s sales outstanding (DSO), and enhance your end user satisfaction in the o2c cycle.

Transactional activities:

Quote and order processing
Customer master data
Credit analysis and decision support
Billing and invoicing
Collections

Dispute management
Customer query resolution
Cash application
Customer refund
Credit / debit note creation

Deduction accounting
Customer reconciliation
Period end support
Reporting

Key niche activities:

Revenue assurance services
Revenue leakage analytics

Pricing analytics
Industry analysis

Fraud management analytics
Cashflow analytics

Why choose us for order to cash (O2C) process?

Infosys BPM is a leading Quote-to-Cash service provider, processing over 1,00,000 orders each week worth over $50 billion, ensuring best practices in order fulfillment. Some of the key highlights of our experience in order to cash (O2C) process are:

2.3 million receipts supporting over USD15 billion in revenue applied yearly through efficient order entry and customer payment processes, enhancing the order to cash cycle
Collections worth USD21 billion per annum for managing around 197k customers
More than 590k invoices generated per annum to improve cash flow through our automated systems
Match over 500,000 incoming payments annually, within 24 hours and with 98% accuracy, enhancing the order-to-cash process
Handle over 180,000 billing queries in a month
Over 6,000 professionals dedicated to supporting 30 OTC clients across geographies and industries
Drive process excellence by leveraging benchmarking across over 40 parameters

Enhance user experience

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How we deliver value?

To drive transformational benefits for our clients, we have made significant investments in the Order to Cash processes:

Developed a suite of Order to Cash tools including the Infosys Collections Management solution, Infosys Cash Application solution, Infosys Integrated Order Management system, and Customer Portal
Dedicated Collections Centre of Excellence that focuses on driving process excellence and increasing domain expertise through training and certification in the invoicing process
Training and certification specific to OTC skills for improved customer satisfaction and effective order placement are crucial in the order to cash cycle
Specialization of resources through dedicated domain development programs called 'OTC Practice Ambassador'

Digital components for Order-to-Cash

Next-generation accounts receivable

With a portfolio of in-house and best-of-breed partner platforms, we offer a holistic AR solution aimed at automating the labor-intensive Order to Cash process and thereby realizing your receivables quicker while driving better cost and process efficiencies.

Our AR solution suite includes:

Our partner powered end-to-end AR platform offering credit management, deductions, cash application, EIPP and truly next-generation AI-driven collections for enhancing the payment collection process.
Our AI-based AR solution offers predictive and actionable insights improving business outcomes such as DSO.
Our ML-driven pre-processor solutions enhancing the efficacy of bank uploads and improving cash application in your existing ERPs.
Our out-of-the-box AR Analytic solutions that are aimed at improving working capital via accelerated cash flows.
Prebuilt RPA Bot Library for most AR processes.