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Order to Cash Solutions (O2C)
We provide end-to-end services through our global operating model for the Order -to -Cash function, ensuring a seamless customer experience from the moment a customer places an order. Recognized as a Leader by Gartner® in the 2024 Magic Quadrant™, Infosys BPM, as a partner, can help drive your journey of process consolidation and harmonization, automate the processes, recognize revenue early, improve your day’s sales outstanding (DSO), and enhance your end user satisfaction in the o2c cycle.
Transactional activities:
- Quote and order processing
- Customer master data
- Credit analysis and decision support
- Billing and invoicing
- Collections
- Dispute management
- Customer query resolution
- Cash application
- Customer refund
- Credit / debit note creation
- Deduction accounting
- Customer reconciliation
- Period end support
- Reporting
Key niche activities:
- Revenue assurance services
- Revenue leakage analytics
- Pricing analytics
- Industry analysis
- Fraud management analytics
- Cashflow analytics
Why choose us for order to cash (O2C) process?
Infosys BPM is a leading Quote-to-Cash service provider, processing over 1,00,000 orders each week worth over $50 billion, ensuring best practices in order fulfilment. Some of the key highlights of our experience in order to cash (O2C) process are:
- 2.3 million receipts supporting over USD15 billion in revenue applied yearly through efficient order entry and customer payment processes, enhancing the order to cash cycle
- Collections worth USD21 billion per annum for managing around 197k customers
- More than 590k invoices generated per annum to improve cash flow through our automated systems
- Match over 500,000 incoming payments annually, within 24 hours and with 98% accuracy, enhancing the order-to-cash process
- Handle over 180,000 billing queries in a month
- Over 6,000 professionals dedicated to supporting 30 OTC clients across geographies and industries
- Drive process excellence by leveraging benchmarking across over 40 parameters
Enhance user experience
How we deliver value?
To drive transformational benefits for our clients, we have made significant investments in the Order to Cash processes:
- Developed a suite of Order to Cash tools including the Infosys Collections Management solution, Infosys Cash Application solution, Infosys Integrated Order Management system, and Customer Portal
- Dedicated Collections Centre of Excellence that focuses on driving process excellence and increasing domain expertise through training and certification in the invoicing process
- Training and certification specific to OTC skills for improved customer satisfaction and effective order placement are crucial in the order to cash cycle
- Specialization of resources through dedicated domain development programs called 'OTC Practice Ambassador'
Digital components for Order-to-Cash
Next-generation accounts receivable
With a portfolio of in-house and best-of-breed partner platforms, we offer a holistic AR solution aimed at automating the labor-intensive Order to Cash process and thereby realizing your receivables quicker while driving better cost and process efficiencies.
Our AR solution suite includes:
- Our partner powered end-to-end AR platform offering credit management, deductions, cash application, EIPP and truly next-generation AI-driven collections for enhancing the payment collection process.
- Our AI-based AR solution offers predictive and actionable insights improving business outcomes such as DSO.
- Our ML-driven pre-processor solutions enhancing the efficacy of bank uploads and improving cash application in your existing ERPs.
- Our out-of-the-box AR Analytic solutions that are aimed at improving working capital via accelerated cash flows.
- Prebuilt RPA Bot Library for most AR processes.
What does it mean for you?
- 30-65% improvement in efficiency
- Accelerated cash flows and improved business metrics such as DSO
- Reduced frauds and customer defaults
- Superior experience
Client feedback
Resource Center
Order to cash challenges and solutions
While O2C focuses on the process from the moment an order is placed to final payment, a comprehensive order to cash solution provider integrates the "Quote" phase, including CPQ (Configure, Price, Quote) and contract management. This end-to-end visibility ensures that the final invoice perfectly reflects the initial negotiated terms, eliminating pricing disputes before they occur.
By automating credit triggers, electronic invoicing, and AI-driven collections, our solution accelerates the entire payment lifecycle. Streamlining these workflows removes the manual bottlenecks that typically delay revenue recognition, allowing enterprises to convert sales into liquid cash significantly faster.
Yes, leading order to cash solution providers design their platforms to act as a seamless extension of your core ERP, synchronizing data in real-time. This integration eliminates manual data re-entry and "siloed" reporting, providing a single source of truth for global cash flow and receivables analytics.
Our platform features automated dispute management workflows that instantly flag discrepancies such as short-pays or damaged goods claims. By routing these exceptions to the right department immediately, we reduce the resolution cycle time, ensuring that valid payments aren't held up by minor administrative issues.
Instead of relying on static credit reports, our order to cash solution uses AI to analyze real-time payment behaviours and external market data to dynamically adjust credit limits. This proactive approach allows you to confidently extend trade credit to reliable buyers while mitigating the risk of bad debt and late-payment exposure.
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