Telecommunication Services
What are telecommunication services?
Telecommunications facilitate the exchange of information over a significant distance over electronic media. It is an umbrella term for a wide range of information transmission technologies and includes wired phones, mobile phones, fibre optics, microwave communication, radio and television broadcasting, satellites, and the internet.
Types of telecommunication services
Effective communication is the key to successful businesses as it facilitates collaboration with employees, clients, and vendors. There are four primary types of telecommunication services available to help businesses operate efficiently and effectively.
1. Voice services –
It is the transmission of voice over a network delivered through phone lines, Private Branch Exchange (PBX), or Voice over Internet Protocol (VoIP). These systems are an efficient and economical way to communicate with businesses.
Voice services form the backbone for customer support, internal communications, and conferencing, thus enhancing collaboration capabilities.
2. Data services -
Modern telecom services offer data services such as business broadband as a key service. FTTP and FTTC broadband allow businesses to send and receive voice and data packets over the network, which power online applications and cloud computing.
Examples of data services include fibre optics, Digital Subscriber Line (DSL), leased lines, and Multiprotocol Label Switching (MLS) networks.
3. Internet-based services –
These services operate over the Internet, not the traditional telecom services such as landlines or cellular networks. Businesses and individuals can use these services alike to power their daily operations and remote work.
Over the last few years, the telecommunications industry has shifted significantly towards internet-based services as people move to remote work locations and businesses adopt technology.
4. Cloud-based services –
Cloud-based telecom services are a subset of Internet services and are a part of the telecom services portfolio. This supports the increasing demand for cloud-based services as more and more business applications move from on-site to the cloud.
Some of the benefits of cloud-based telecom services are their scalability, affordability, security, and accessibility. Businesses can scale up or down without a significant investment in expensive hardware and an on-site maintenance team.
Latest industry trends in telecommunication services
Cutting-edge technologies such as 5G and the Internet of Things (IoT) are transforming the telecommunication industry to serve the end user demand. Some of the latest telecommunications industry trends are –
5G
5G network provides greater bandwidth, lower latency, and high user density. From omnichannel retail experiences and digital factory solutions to smart classrooms and telemedicine advancements, 5G is revolutionising and driving innovation in telecommunications across industries.
Internet of Things (IoT)
IoT leverages Low Powered Wide Area Network (LPWAN) technologies such as NB-IoT and LoRaWAN to unleash its transformative potential. With optimised power consumption, spectrum efficiency, and system capacity, LoRa-enabled devices communicate within a range of five and ten kilometres in urban and rural areas.
Edge computing
Edge cloud and Mobile Edge Computing (MEC) are fast becoming the cornerstones in the telecom industry. The benefits of this integration include Industry 4.0, Industrial Internet of Things (IIoT), and AR/VR. This is possible because businesses can leverage higher bandwidth with lower latency.
Artificial Intelligence (AI)
Telecom service providers are actively engaging AI to innovate and improve customer experience through enhanced operational efficiency. From process automation to faster decision-making and higher service quality, AI continues to transform the telecom services industry.
