Retail, CPG, and Logistics - BPM Services
Our Retail, CPG, and Logistics practice offers solutions across functions. We partner with clients, offering end-to-end BPM services right from planning to execution. Order management, store support, merchandising support, trade promotions management, logistics execution support, and customer-centric analytics are just some of the many solutions we offer.
Solution for Retail and CPG
How We Drive Business Value in Retail, CPG & Logistics
We partner with clients to understand their business challenges and deliver tangible business value by leveraging our technology, process and domain expertise.
- To define strategy right from discovery with a blueprint to solve business problems
- To design a Shared Services Model across geographies
- To manage complex transitions
- To ensure superior quality of delivery in spite of the complexity
- To provide a diverse workforce with capabilities that complement our client’s business need
Insights
Why Us?
Digital Content Management
- Collection, management and publishing of digital assets (titles, site texts, images, and videos)
- e-Shop content changes
- Content management for social media channels
- Product activations
- Banner creations for promotions
Digital Application Management
- Query resolution
- User access management
- Asset library management
- Product library management
Digital Sales Management
- Promotions support
- Proactive chat support
- Upsell/cross-sell
- Online customer churn/retention
- Campaign marketing support
- Keyword analysis
- SEM/SEO recommendations
Order Management & Fulfillment
- Order acquisition & validation
- Order processing
- Returns & rejects
- Shipment & delivery creation
- Accounts receivables
- Credit, debit note processing
Payment Processing/Trade Funds Management
- Payment processing
- Cash reconciliations
- Credit card reconciliations
- Funds setup
- Fund allocation
- Vendor reconciliation
- Vendor queries
Real Estate
- Property accounting & reconciliations
- Utility accounting & reconciliations
- Maintenance accounting
- Lease receivables and residuals
Store Operations Support
- Store technical support (L1 & L2)
- Pricing & promotions issue resolution
- ASN issues
- New store opening project management support
- Fraud analytics
Planning & Forecasting
- Supply network planning for new product launches
- Master data maintenance for supply parameters
- Network and inventory optimization
Sourcing & Procurement
- Indirect sourcing support
- Contract management
- Catalogue management
- Spend analysis
- Market intelligence
Distribution and Logistics Management
- Shipment tracking by brand/frequency
- Logistics tower support
- Transportation changes
- Distribution tracking by sales/brand/category
- Distributor performance tracking
Master Data Management
- Master data setup (15 domains)
- Master data maintenance
- Data quality through cleansing and enrichment
- Data governance
- Digital specification packaging setup
Vendor Data Management
- Vendor setup & maintenance
- Vendor query resolution
- Vendor portal setup
- Vendor data validation
- Tax structure validation and maintenance
Inventory Management
- Merchandise movement reconciliation
- Inventory discrepancy resolution
- IDOC resolution for 3-way matching
- Inventory optimisation
Pricing & Promotions Support
- Price setup
- Price master validation with business rules
- Price maintenance and contract management
- Promotion setup with customer account, fund type, promotion timelines, and product selection
- Annual promotion setup using agreements
Campaign Management
- Campaign performance tracking across channels
- Campaign effectiveness analysis
- Reporting & analytics
- Customer retention
Sales & Marketing
- Sales tracking by market/brand/category
- Customer loyalty through brand penetration
- Competitor performance
- Retail performance analysis
Trade Promotions Management
- Trade promotions setup and maintenance
- Trade funds setup
- Fund allocations
- Payment allocation
- Promotion performance reporting
Success Stories
Bringing values to businesses through our products and services
Case Study
Case Study
Our Offerings
Infosys combines data-driven analytics and IP assets to drive growth across retail segments
Explore Services
Request for services
Find out more about how we can help your organization navigate its next. Let us know your areas of interest so that we can serve you better
