Retail, CPG, and Logistics - BPM Services
Our Retail, CPG, and Logistics practice offers solutions across functions. We partner with clients, offering end-to-end BPM services right from planning to execution. Order management, store support, merchandising support, trade promotions management, logistics execution support, and customer-centric analytics are just some of the many solutions we offer.
Solution for Retail and CPG
How We Drive Business Value in Retail, CPG & Logistics
We partner with clients to understand their business challenges and deliver tangible business value by leveraging our technology, process and domain expertise.
- To define strategy right from discovery with a blueprint to solve business problems
- To design a Shared Services Model across geographies
- To manage complex transitions
- To ensure superior quality of delivery in spite of the complexity
- To provide a diverse workforce with capabilities that complement our client’s business need
Insights
Why Us?
Digital Content Management
- Collection, management and publishing of digital assets (titles, site texts, images, and videos)
- e-Shop content changes
- Content management for social media channels
- Product activations
- Banner creations for promotions
Digital Application Management
- Query resolution
- User access management
- Asset library management
- Product library management
Digital Sales Management
- Promotions support
- Proactive chat support
- Upsell/cross-sell
- Online customer churn/retention
- Campaign marketing support
- Keyword analysis
- SEM/SEO recommendations
Order Management & Fulfillment
- Order acquisition & validation
- Order processing
- Returns & rejects
- Shipment & delivery creation
- Accounts receivables
- Credit, debit note processing
Payment Processing/Trade Funds Management
- Payment processing
- Cash reconciliations
- Credit card reconciliations
- Funds setup
- Fund allocation
- Vendor reconciliation
- Vendor queries
Real Estate
- Property accounting & reconciliations
- Utility accounting & reconciliations
- Maintenance accounting
- Lease receivables and residuals
Store Operations Support
- Store technical support (L1 & L2)
- Pricing & promotions issue resolution
- ASN issues
- New store opening project management support
- Fraud analytics
Planning & Forecasting
- Supply network planning for new product launches
- Master data maintenance for supply parameters
- Network and inventory optimization
Sourcing & Procurement
- Indirect sourcing support
- Contract management
- Catalogue management
- Spend analysis
- Market intelligence
Distribution and Logistics Management
- Shipment tracking by brand/frequency
- Logistics tower support
- Transportation changes
- Distribution tracking by sales/brand/category
- Distributor performance tracking
Master Data Management
- Master data setup (15 domains)
- Master data maintenance
- Data quality through cleansing and enrichment
- Data governance
- Digital specification packaging setup
Vendor Data Management
- Vendor setup & maintenance
- Vendor query resolution
- Vendor portal setup
- Vendor data validation
- Tax structure validation and maintenance
Inventory Management
- Merchandise movement reconciliation
- Inventory discrepancy resolution
- IDOC resolution for 3-way matching
- Inventory optimisation
Pricing & Promotions Support
- Price setup
- Price master validation with business rules
- Price maintenance and contract management
- Promotion setup with customer account, fund type, promotion timelines, and product selection
- Annual promotion setup using agreements
Campaign Management
- Campaign performance tracking across channels
- Campaign effectiveness analysis
- Reporting & analytics
- Customer retention
Sales & Marketing
- Sales tracking by market/brand/category
- Customer loyalty through brand penetration
- Competitor performance
- Retail performance analysis
Trade Promotions Management
- Trade promotions setup and maintenance
- Trade funds setup
- Fund allocations
- Payment allocation
- Promotion performance reporting
Deliver tangible business benefits with domain expertise
Success Stories
Bringing values to businesses through our products and services
Case Study
Case Study
Our Offerings
Infosys combines data-driven analytics and IP assets to drive growth across retail segments
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