Retail, CPG, and Logistics - BPM Services

Our Retail, CPG, and Logistics practice offers solutions across functions. We partner with clients, offering end-to-end BPM services right from planning to execution. Order management, store support, merchandising support, trade promotions management, logistics execution support, and customer-centric analytics are just some of the many solutions we offer.

Digital Business Process Management Services

Solution for Retail and CPG

Finance and Accounting Human Master Data Management Sourcing and Procurement Sourcing and Procurement Demand and Supply Planning Logistics Management Operations Support Order Management Customer Relationship Management Coupon/Loyalty Card Processing Category/Inventory Management Master Data Management Research Planning Supply Chain and Merchandising Consumer Analytics Research Store Sales Analysis Product Analysis Customer Analysis Solution for Retail and CPG Solution for Retail Solution for CPG Context solutions Supply chain/ Store solutions Trade Promotions Management Control Design Customer-centric solutions Analytics solutions

How We Drive Business Value in Retail, CPG & Logistics

We partner with clients to understand their business challenges and deliver tangible business value by leveraging our technology, process and domain expertise.

  • To define strategy right from discovery with a blueprint to solve business problems
  • To design a Shared Services Model across geographies
  • To manage complex transitions
  • To ensure superior quality of delivery in spite of the complexity
  • To provide a diverse workforce with capabilities that complement our client’s business need

Why Us?

Digital Content Management

  • Collection, management and publishing of digital assets (titles, site texts, images, and videos)
  • e-Shop content changes
  • Content management for social media channels
  • Product activations
  • Banner creations for promotions

Digital Application Management

  • Query resolution
  • User access management
  • Asset library management
  • Product library management

Digital Sales Management

  • Promotions support
  • Proactive chat support
  • Upsell/cross-sell
  • Online customer churn/retention
  • Campaign marketing support
  • Keyword analysis
  • SEM/SEO recommendations

Order Management & Fulfillment

  • Order acquisition & validation
  • Order processing
  • Returns & rejects
  • Shipment & delivery creation
  • Accounts receivables
  • Credit, debit note processing

Payment Processing/Trade Funds Management

  • Payment processing
  • Cash reconciliations
  • Credit card reconciliations
  • Funds setup
  • Fund allocation
  • Vendor reconciliation
  • Vendor queries

Real Estate

  • Property accounting & reconciliations
  • Utility accounting & reconciliations
  • Maintenance accounting
  • Lease receivables and residuals

Store Operations Support

  • Store technical support (L1 & L2)
  • Pricing & promotions issue resolution
  • ASN issues
  • New store opening project management support
  • Fraud analytics

Planning & Forecasting

  • Supply network planning for new product launches
  • Master data maintenance for supply parameters
  • Network and inventory optimization

Sourcing & Procurement

  • Indirect sourcing support
  • Contract management
  • Catalogue management
  • Spend analysis
  • Market intelligence

Distribution and Logistics Management

  • Shipment tracking by brand/frequency
  • Logistics tower support
  • Transportation changes
  • Distribution tracking by sales/brand/category
  • Distributor performance tracking

Master Data Management

  • Master data setup (15 domains)
  • Master data maintenance
  • Data quality through cleansing and enrichment
  • Data governance
  • Digital specification packaging setup

Vendor Data Management

  • Vendor setup & maintenance
  • Vendor query resolution
  • Vendor portal setup
  • Vendor data validation
  • Tax structure validation and maintenance

Inventory Management

  • Merchandise movement reconciliation
  • Inventory discrepancy resolution
  • IDOC resolution for 3-way matching
  • Inventory optimisation

Pricing & Promotions Support

  • Price setup
  • Price master validation with business rules
  • Price maintenance and contract management
  • Promotion setup with customer account, fund type, promotion timelines, and product selection
  • Annual promotion setup using agreements

Campaign Management

  • Campaign performance tracking across channels
  • Campaign effectiveness analysis
  • Reporting & analytics
  • Customer retention

Sales & Marketing

  • Sales tracking by market/brand/category
  • Customer loyalty through brand penetration
  • Competitor performance
  • Retail performance analysis

Trade Promotions Management

  • Trade promotions setup and maintenance
  • Trade funds setup
  • Fund allocations
  • Payment allocation
  • Promotion performance reporting

Leverage technology & domain expertise

Our Offerings

Infosys combines data-driven analytics and IP assets to drive growth across retail segments

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