BPM Services for Retail Outsourcing Services
Navigate Your Next Retail Business Journey
Discover “Retail.Nxt” by Infosys, a roadmap to a smarter, more agile, and highly responsive retail experience. As outsourcing in the retail industry grows, businesses are leveraging BPM solutions to enhance operations and reduce costs. With our wide range of capabilities, including Category Management, Merchandise Management, Retail Store Operations, E-Commerce Operations, and Omni-Channel Management, we can help you create a truly delightful retail customer experience. At Infosys, we take pride in our new-age shared services operating model, strong domain expertise, and the use of a practitioner’s approach in designing digital operations. Our solutions are designed to deliver new-age operations, accelerating speed-to-market, improvements in on-shelf availability, NPS, forecasting accuracy, etc. We follow responsible business practices through our commitment on ESG (Environmental, Social, and Governance) while considering the benefits of outsourcing. Empower your retail business with Infosys' remarkable capabilities and embark on a journey of growth and success in this digital era.
Why Choose Infosys BPM for Retail Outsourcing Services?
The retail industry is evolving rapidly, and outsourcing is playing a pivotal role in helping businesses streamline operations, optimize costs, and focus on customer experience. Our BPM retail offerings have evolved into comprehensive and integrated "technology and retail managed services", powered by our proprietary Live Enterprise digital framework. With 20+ years of proven experience, we have transformed value chains for our customers, leaving an indelible mark on the retail industry. Our esteemed clientele of top global retailers stands as a testament to the strength of our credentials. Experience innovation and success with Infosys and embrace the future of retail.
Experience the future of retail with Infosys BPM—where expertise, innovation, and results converge.
Retail BPM Services
Merchandising
- Range & promo planning support
- Space planning
- Assortment planning
- Inventory management
- Product performance
- Site merchandising
- Budgeting & forecasting
- Supplier management
Category Management
- New product introduction
- Supplier onboarding, Query management
- Competitor analysis
- Sales and margin reporting
- Pricing analytics
- Promo effectiveness analysis
- Catalog management
Supply Chain
- Supply chain planning
- Order management
- Logistics & fulfillment: inbound & outbound support
- Inventory management
- DC-Level reporting & analytics
- After market support- reverse logistics, claims/ warranty management, supplier recovery
Omnichannel
- Customer management
- Store helpdesk
- Workforce management
- Content management & marketing operations
- Revenue & profitability analysis
- Loyalty management
Digital Marketing
- Driving traffic
- Digital campaigns
- Digital store optimization
- Email marketing
- Pay per click, Ad optimization & troubleshooting
- Social media marketing
Enterprise functions
Finance & Accounting
- Procure-to-Pay
- Order-to-Cash
- Record-to-Report
- Enterprise Reporting, Analytics, and Planning
- Tax Support
- Industry Specialized Services
- Digital Finance Solutions
- Accounts Payable on Cloud (APOC)
Human Resource
- Payroll Outsourcing
- Recruitment Outsourcing
- Learning Services
- Benefits Administration
Legal & Compliance
- eDiscovery Managed Services
- Contract Management and Analysis
- Research Solutions
- Next Generation eDiscovery
Sourcing & Procurement
- Category Plans and Execution
- Sourcing Support & Tail Spend Management
- Supplier Relationship Management
- Contract Management Administration
- Spend Analytics
- Procurement Strategy and Consulting Services
Sales & Fulfillment
- Pre-Sales
- Sales
- After Sales
- Fulfillment
- Supply Chain Optimization
- Business process management for 3PLs
Customer Care Services
- Customer Care Services
- Service Desk Services
- Contact Center Consulting
- Support Services
Maximizing CX: Delivering Value Beyond Expectations
We have built strong expertise by catering to multiple industry segments including groceries, electronics, apparel/footwear and accessories, beauty and health, stationery and printing solutions, quick-service restaurants, and outdoor recreation.
Some of our past engagements have resulted in clients realizing great improvement across key business metrics.
We deliver on our promised retail outsourcing customer service benefits by:
Success Stories
Bringing values to businesses through our products and services
Case Study
Case Study
Case Study
Our Retail Outsourcing Offerings
Infosys BPM combines the Live Enterprise framework, digital technologies, and data-driven analytics to drive growth, efficiency, and customer satisfaction for your retail business.
Rewards & Recognitions
Awards & Analyst Recognitions Won by Infosys BPM
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