Disputing better, for a better bottom line
Pursuant to the unprecedented supply chain challenges of recent years, retail organisations have been experiencing astonishing volumes of deduction disputes with suppliers. With supply reliability, cost efficiency, and quality control at stake, this paper – in collaboration with PRGX – discusses both the criticality of effective supplier dispute management and its challenges. Providing insights into key industry trends, it also highlights how retailers must embrace emerging AI and ML technologies to future-proof the dispute management workflow, and thereby improve both their supplier relationships and the bottom line.