Overview
Retailers today face numerous challenges, including rapidly evolving consumer expectations, rising operational complexities, and fierce competition. Infosys BPM’s retail digital operations address these hurdles by offering seamless business transformation through consulting and flexible transformation-as-a-service (TaaS) offerings. Our end-to-end approach includes strategy and roadmap development to execution aimed at modernizing operations and driving growth. Our solutions empower our clients with enhanced operational efficiency, cost reduction, and improved decision-making through automation and advanced analytics.
Our offerings
1. Business Transformation Consulting
Unlock the potential of your retail business with our tailored business transformation consulting and execution services. In today's rapidly evolving digital landscape, we empower you to not only adapt but thrive. Our experienced consultants equipped with extensive industry knowledge, will partner with you throughout your digital journey—covering every facet from strategic planning to seamless implementation and ongoing support. By harnessing innovative technologies and proven best practices, we will help you modernize operations and achieve sustainable growth that lasts. Don't just navigate the digital revolution; lead it with our expert guidance.
Our approach
Discovery and assessment
Understanding the client's digital capabilities and identifying key areas for improvement
Strategy and roadmap planning
Every retail establishment is unique. We craft customized strategies that align with our clients’ goals while considering key constraints like technology landscape, process maturity, willingness to change, and budget.
- Strategy Development: Identify key challenges and pursue growth opportunities. By creating effective strategies and leveraging our tools and partnerships, we can drive significant improvements.
- Roadmap Creation: A clear action plan is vital for success. We will define tasks, assign responsibilities, and set realistic timelines while evaluating necessary resources to ensure solid implementation.
Execution
We implement the proposed solutions by refining processes, integrating technology, and providing training. By managing this transition effectively, we can ensure the successful adoption of new practices without disrupting our legacy systems and business processes.2. Transformation-as-a-service (TaaS)
Transformation-as-a-service (TaaS) provides retail clients with essential services for digital transformation, offering a flexible and scalable solution for the industry's changing needs. The key components of TaaS are as given below.
Automation is a critical component of digital transformation for retail clients, allowing retailers to streamline processes, lower costs, and improve consumer experiences. By automating mundane processes like inventory management, order processing, periodic reports, store help deck, customer support etc., merchants can concentrate on strategic projects and innovation. Our automation services are designed to work smoothly with your existing systems, delivering a scalable solution that expands with your company and supports long-term success.
Our Reporting and Analytics services will help you realize your retail business's full potential. By leveraging data, we give you with actionable insights into sales patterns, consumer behavior, promo effectiveness, competitive intelligence and market dynamics. Our advanced analytics solutions assist you in making informed decisions, optimizing processes, and identifying new business prospects. With our extensive reporting solutions, you can remain ahead of the competition and confidently move your organization’s goal forward.
Our point solutions are designed to solve specific pain points and issues that merchants face. Whether you want to improve inventory management, increase customer engagement, or optimize pricing tactics, our bespoke solutions provide the tools and expertise you need to succeed. We deliver targeted solutions that drive development and efficiency by focusing on specific aspects of your business.
- AI-based forecasting
- Product onboarding
- Price and promotion optimization
- Supply chain control tower
- Customer sentiment analytics
- Instant planogram insights
- Multilingual conversational agent for customer service and store help desk
- Market basket analysis
- Competitor price intelligence
- Merchandising audit
- SmartOM (AI for order management)
- Store profitability predictor
- Inventory optimization
- Fraud analytics for retail
Insights
Request for services
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