Simplifying the unimaginably complex
Pete Rogers, AVP of Global Accounts Payable at a telecom giant, was looking to transform its complex, fragmented, and manually intensive accounts payable processes. Seeking to address high cycle times, frequent errors, and high training costs with speed, scale, and minimal disruption, Pete turned to Infosys BPM for help. This case details how Infosys BPM deployed its indigenous APOC platform along with a comprehensive RPA solution to centralise the company’s processes and eliminate 75% of the manual effort. The outcomes? 30% faster invoice processing, 30% reduced overdue payments, increased working capital worth $800 Mn, and global-level award win.
Approach summary:
- Established a transformation board with client SMEs
- Conducted design thinking workshops
- Developed 90-180-360 days execution roadmap
- Deployed indigenous Infosys APOC platform on Microsoft Azure
- Leveraged middleware platforms for platform integration
- Identified and removed defects, redundancies, and stale records
- Implemented RPA through 25 key AP functions
