Infosys BPM recognized as a Major Contender and a Star Performer in Everest Group Supply Chain Management (SCM) BPS – PEAK Matrix® Assessment 2023


Enterprises are grappling with various supply chain challenges, including evolving customer demands, planning limitations, and disruptions in production and distribution. Amidst recessionary headwinds and geopolitical tensions, enterprises are increasingly seeking third-party support to address supply chain challenges. To meet the evolving demands, service providers are enhancing their capabilities by cultivating domain-specific expertise, forging strategic technological and consulting partnerships, and developing state-of-the-art solutions, to help enterprise navigate these challenges while reducing the environmental impact and achieving sustainability goals.

In this space, Infosys BPM has been recognized as a Major Contender and a Star Performer in the Everest Group Supply Chain Management (SCM) BPS – PEAK Matrix® Assessment 2023. Everest Group assessed 14 supply chain management providers on the Everest Group Services PEAK Matrix®, and categorized them into four categories. The PEAK Matrix® assesses and measures the impact created by service providers in the market through three sub-dimensions: market adoption, portfolio mix, and value delivered.


Infosys has demonstrated the following strengths, as it further leverages synergies across BPM, consulting, and technology teams to deliver integrated supply chain services to clients:

  • Further integrated the supply chain offerings through the Infosys Live Enterprise suite
  • Increased the geographic presence with new centers, with an increased focus on order management and fulfillment
  • Continued investing in upskilling/reskilling employees, including a focus on their soft skill development
  • Enhanced its people offerings through acquisitions and partnerships
  • Strong expertise in serving clients in the Hi-tech and telecom industries
  • Can support with ESG strategy implementation through in-house offerings
  • Appreciated by clients for long-standing and stable leadership, with a strong focus on relationship building, domain and process expertise, global delivery, and flexibility

“Infosys has strengthened its supply chain offerings by integrating its BPM, consulting, and digital offerings enabled by its in-house Live Enterprise Suite along with its partnership ecosystem. Its amplified focus on order management and consulting offerings by enhancing its geographic presence and people capabilities through acquisitions and partnerships, such as Portland consulting, Lodestone, and NOAH consulting, helped it strengthen its Major Contender position in Everest Group’s Supply Chain Management (SCM) BPS - PEAK Matrix® Assessment 2023. Its strategic partnerships with niche providers such as FarEye and FourKites, improved focus on ESG support through offerings such as decarbonization transition solutions, and improvement in overall client satisfaction levels helped it achieve a Star Performer status in this year’s assessment.”

- Vignesh Kannan, Vice President, Everest Group

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