sales process management services to optimize your sales process
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Sales process management services
Our Sales Process Management service & solution offering spans the entire order-to-cash cycle, providing you with transactional, rule-based, knowledge-based, and judgment-based services tailored to each step in the sales process.
Key focus areas for a sales process management solution
Our sales process management solution offering addresses the below primary issues in the sector:
- Disparate processes.
- Lack of process standardization across geographies affects our sales management efforts..
- Multiple systems across locations can hinder effective sales and complicate the customer relationship management efforts..
- Diverse technology landscape.
- Lack of governance, workflow, monitoring and tracking.
- Manual processes.
- Poor On-Time and In-Full (OTIF) reliability.
Our comprehensive BPM sales solutions & services
Our dedicated team of sales data management experts collaborate with you to provide these specialized offerings:
Master data management
- Catalog management
- Customer data management
Order receipt and entry
- Customer support
- Order validation
- Discount validation
- Holds management
- Order booking
Order administration and fulfillment
- Change / expedition / cancellation of orders
- Contract management
- Helpdesk support
Customer invoice / billing
- Billing material collection
- Invoice consolidation
- Invoice presentation
Order analytics
- Predictive analytics on order processing cycle time
- SLA adherence prediction
- Order hold type prediction (Order level/Line item level)
Industries we serve
Infosys BPM's Sales solution has been deployed successfully in many industries such as pharmaceuticals, communication service providers (CSP), automobiles, aerospace, retail and consumer product goods (CPG), and media and entertainment.
Hi-tech and discrete manufacturing
In the hi-tech sector, we leverage a workforce of over 2,500 experts to deliver high-impact BPM sales solutions for billion-dollar revenue enterprises. As a preferred partner in the order-to-cash space, our sales process management solution elevates the effectiveness of sales teams through niche, judgment-based services and platform BPM offerings. We function as transformation partners, utilizing deep domain expertise to optimize every step of the sales process and enhance revenue productivity for global manufacturers.
Sales Management for Retail & CPG
Our sales process management solution for the retail and CPG industry streamlines online cataloguing, food retailing, and brokerage distribution. By leveraging specialized bpm sales solutions, we bridge the gap between CPG companies and retail chains to optimize order management. We focus on enhancing sales strategies through customer data management and efficient offshoring, ensuring your retail sales operations are both scalable and high-performing.
Automobile and aerospace
In the Automobile and Aerospace sectors, our sales process management solution focuses on high-potential offshoring for Tier-1 suppliers and part distributors. We provide specialized bpm sales solutions that streamline order validation, catalog management, and complex parts processing. By acting as a strategic partner to OEMs, we ensure a seamless order-to-cash cycle that enhances overall supply chain efficiency.
Pharmaceuticals
Our BPM sales solutions for the pharmaceutical industry address the unique complexities of commercial and clinical supplies. We offer a robust sales process management solution that covers everything from drug supply tracking and reconciliation to database workflow management. By optimizing the sales cycle through data-driven CRM strategies, we help pharma companies maintain compliance while maximizing revenue productivity.
Communication service providers (CSP)
For Communication Service Providers, the scope of order management includes revenue assurance and billing areas of the ETOM framework, which are essential components of an effective sales process. Key functions that require the development of solutions include order capture and provisioning, service design, composition and activation, and billing.
Media and entertainment
Considerable outsourcing/offshoring in the advertising and circulation order management space in the Media and Entertainment industry, poses several opportunities for Infosys BPM to enhance their sales tactics. Advertisement creation and design presents high revenue productivity. The emergence of digital media and its growing prominence as a medium for information communication implies digital ad creation and hosting opportunities for our sales rep, enhancing their prospect engagement.
Business outcomes of our sales process management services
Our diverse domain knowledge puts us in a unique position to function as transformational partners. Our wide range of sales process management services provide the following primary benefits to enhance the sales pipeline:
- Uniform customer experience across locations.
- Standardized processes to enhance scalability.
- Rigorous monitoring and tracking.
- Enhanced governance.
- Focus on operations’ metrics to impact key business metrics and improve the efficiency of the sales funnel.
Challenges and solutions
Large enterprises often struggle with fragmented processes across different geographies. Our services implement a unified governance framework that standardizes workflows globally. This ensures consistency in customer experience and provides leadership with a "single source of truth" for sales performance data, regardless of location.
Yes, our BPM sales solutions are designed to act as an agile service layer that sits atop your existing technology stack, such as Salesforce, SAP, or Oracle. This allows you to optimize the order-to-cash cycle and improve data integrity without the cost or risk of a total systems overhaul.
By automating order validation and streamlining master data management, our sales process management solution significantly improves "On-Time and In-Full" (OTIF) reliability. Furthermore, rigorous monitoring of the billing and invoice consolidation process identifies and plugs "revenue leakage," directly protecting the bottom line.
Unlike pure software automation, our managed service model combines advanced technology with human expertise to handle "niche, judgment-based" services. This includes complex contract validation, discount exception management, and predictive order analytics—tasks that require domain expertise beyond standard RPA capabilities.
We implement rigorous audit trails, standardized reporting, and localized compliance protocols tailored to specific industry regulations. By centralizing sales data management, we mitigate the financial and legal risks associated with manual processes, ensuring that your sales operations remain audit-ready and secure.
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