After-sales service is a strategically important area as it involves direct interaction with the customer. Does it play a pivotal role in your enterprise, in improving the efficiency of revenue-enhancing initiatives? Does it have a substantial impact on customer satisfaction and consequently on the re-purchase rate of your products/services? With organizations moving from “customer service” to customer experience, we believe after-sales support plays a pivotal role in customer loyalty, which, in turn, results in profitable revenue growth.
After-sales service is part of every brand’s promise, but it is not without its challenges:
Our dedicated team of after-sales management experts collaborate with you to provide these specialized offerings:
We leverage an end-to-end solution approach that addresses your warranty challenges involving people, process, and technology. Our one-stop warranty management solution provides you with a collaborative methodology that integrates the following:
We adopt a comprehensive approach to assist you in optimizing service revenue management. Our solution encompasses the complete lifecycle of a contract and also includes database management and analytical reporting. The five components of our solution include:
Our after-sales holistic solution integrates with your organization’s ecosystem, helping unlock significant value through the uplift of service revenues and prevention of revenue leakage. We perform sensitivity analysis, monitor the entire value chain, and provide efficient service supply networks
Our cloud-based technology and innovative sales service delivery models ensure that your organization cuts the total cost of ownership (TCO) related to operations, reduces working capital, and decreases stock-outs