Seamless Loyalty Management Solutions for Travel & Hospitality
Know moreTravel & Hospitality Loyalty Solutions
Building and maintaining customer loyalty is essential in the travel and hospitality industry, where strong relationships translate into sustained growth and market leadership. The global loyalty program market is projected to reach $18.2 billion by 2027, growing at a CAGR of 13.5%, according to MarketsandMarkets. In travel, loyalty memberships continue to grow significantly, with airlines and hotels adopting innovative programs to retain customers. A majority of millennials are likely to book hotels or flights after seeing them on social media, showing the impact of digital influence on loyalty programs. Travel loyalty programs are increasingly integrating with apps and platforms that cater to tech-savvy consumers. In the hospitality industry too, loyalty programs are driving repeat business and enabling hyper-personalized services, strengthening brand reputation and fostering deeper customer connections.
Key stats & value delivered
3 Million Increase in customer base
7% Increase in online sales
17% Increase in order frequency
Why us?
Infosys BPM loyalty management service is designed to help airlines and hospitality companies enhance customer engagement and satisfaction, and to streamline loyalty program management, while reducing costs.
Our comprehensive suite of services
Partnering with a trusted expert for loyalty management is a strategic move for airlines seeking to enhance customer satisfaction and operational efficiency. By leveraging specialized expertise, airlines can streamline complex processes like retroactivity claims, redemption support, and data management, ensuring seamless and accurate loyalty program execution. Outsourcing also allows airlines to focus on their core business—providing exceptional travel experiences—while reducing operational costs, improving scalability, and driving program innovation. With a dedicated partner managing loyalty, airlines can deliver personalized rewards, foster deeper customer engagement, and gain a competitive edge.
Loyalty management: Process overview
Our differentiators
With a proven track record across multiple industries, Infosys BPM has helped companies significantly improve customer retention, satisfaction, and operational efficiency. We are committed to helping you build a loyal customer base that chooses your business time and time again.
By working with Infosys BPM, you can create a loyalty program that not only meets but exceeds your customers' expectations. Here are some key benefits of partnering with us:
Managing a loyalty program can be resource-intensive. Our service helps you cut costs by optimizing operations and leveraging efficient processes, allowing you to focus on delivering exceptional customer experiences.
Our loyalty management service uses advanced strategies to keep your customers connected and satisfied. From personalized communication to exclusive offers, we ensure your customers feel valued and appreciated.
We help you harness the power of data with our advanced analytics tools. We analyze customer behavior and preferences to help you design personalized rewards that resonate with your customers. This targeted approach not only boosts loyalty but also enhances the overall travel & hotel experience.
Our service integrates seamlessly with your existing systems, providing a cohesive and efficient management solution. From tracking rewards to managing customer interactions, we make loyalty program management hassle-free.
Effective communication is key to customer satisfaction. Our service ensures timely and relevant communication with your customers, keeping them informed and engaged at every step of their journey. This will have a positive impact on your NPS as well.
Loyalty programs strengthen the emotional connection between customers and your brand, leading to higher engagement and long-term value. Our service is built on industry best practices for customer retention. We help you implement strategies that keep your customers coming back, fostering long-term loyalty and repeat business.
We adopt a follow-the-sun model, our support team is available around the clock and provides multilingual support for your customers. Whether it's resolving issues or answering queries, we're here to ensure a smooth and seamless experience.
We prioritize the security and privacy of your customers' data. Our loyalty management service adheres to the highest standards of data protection, ensuring that your customers' information is safe and secure. We are well versed with international regulations such as GDPR, PIPEDA, etc.
Resource center
Request for services
Find out more about how we can help your organization navigate its next. Let us know your areas of interest so that we can serve you better
