travel & hospitality legal process management (LPM)
Request a Legal Process Assessment AI-powered legal process management for travel & hospitality
For over 15 years, Infosys Legal Process Management (LPM) practice has been at the forefront of driving transformation in the legal domain. With a deep understanding of legal complexities, Infosys LPM offers a wide array of legal process outsourcing services, including contract lifecycle management, legal process consulting, eDiscovery, legal document reviews, data privacy, risk management, and more. Powered by cutting-edge AI technologies and supported by a global network of legal professionals, we cater to diverse industries. Our legal process management for travel and hospitality combines this expertise with legal process outsourcing: high-volume legal support work moves to a specialist provider, while airline and hotel legal teams keep ownership of strategy.
Key stats & value delivered
With a focus on innovation and operational excellence, we have established a track record of transforming legal operations through automation, AI-driven tools, and industry-specific solutions.
40+ Global clients
1500+ Experienced legal professionals
60% Increase in process normalization
Industry challenges in travel and hospitality
Travel industry challenges:
Regulatory compliance
Airlines must comply with a variety of national and international regulations, including safety protocols, environmental rules, and data privacy laws, such as GDPR.
Contract management
Airlines handle a massive volume of contracts with suppliers, airports, third-party vendors, and regulatory bodies. Efficient management of these contracts is crucial for operational efficiency.
Third-party risk
Airlines work with numerous vendors, which exposes them to significant risks related to contractual obligations, service level agreements, and performance issues.
Data privacy & security
Airlines handle sensitive customer information, including personal and financial data, which must be protected in accordance with global data protection laws.
Hospitality industry challenges:
Contract complexity
Hotels are faced with complex contracts related to property management, franchise agreements, and vendor relationships, requiring precise oversight.
Litigation and risk management
Hotels face various legal risks, including liability claims, employee disputes, and issues with customers or third-party suppliers.
Data privacy
Hotels manage large amounts of personal guest data and must ensure compliance with data privacy laws such as GDPR and CCPA.
Vendor & Supplier Relations
Hotels rely on a vast network of suppliers and partners, making third-party risk management a key area of concern.
Transform your legal processes by leveraging our LPM solutions
Streamline your legal operations by leveraging Infosys BPM’s Legal Process Management (LPM) solutions for travel and hospitality. Our expertise in contract management, compliance, and legal analytics helps travel and hospitality enterprises reduce costs, enhance operational efficiency, and drive guest satisfaction. Partner with us to transform your legal processes using cutting-edge technologies such as Gen AI and industry-leading expertise, perfectly aligned with the dynamic needs of travel and hospitality.
Our legal process outsourcing services for travel and hospitality
Our legal process outsourcing for travel and hospitality covers the legal processes airlines, hotels, and travel companies run every day:
- Contract lifecycle management: Clause extraction, drafting, redline reviews and compliance tracking across supplier, vendor and franchise agreements
- eDiscovery and legal document review: AI-assisted document review for litigations and investigations
- Data privacy and compliance: Support for GDPR and CCPA obligations across passenger and guest data
- Legal process consulting: Transparent, standardized and defensible legal workflows across geographies
- Risk management: Third-party and vendor contract risk with improved visibility into liability exposure
Travel GDPR compliance support
Airlines and hotels manage large volumes of passenger and guest data governed by GDPR, CCPA, and jurisdiction-specific data protection laws. Our travel GDPR compliance consulting spans data privacy support, legal document reviews, and audit-ready workflows across global and local regulatory regimes.
Aviation-specific legal expertise
Infosys BPM’s Legal Process Management (LPM) services support aviation legal teams in navigating complex regulatory, compliance and contractual requirements. By combining lawyer-minus-1 expertise with intelligent Agentic AI technologies, we help legal teams improve speed, accuracy, and defensibility, reducing human intervention, while remaining audit-ready across global and local regulatory regimes. We have an appreciation from the Montreal Convention for compliance with respect to consumer protection, code-share agreements, airport operations contracts, and responsible AI. This includes airline contract management across code-share agreements, airport operations contracts, and supplier agreements.
Key aspects of our expertise include:- AI-assisted document review for litigations and investigations
- Up to 45% faster contract closure and 100% improved visibility into liability exposure
- Agentic AI led automated clause extraction, drafting, redlines review, risk scoring, and 98% contract compliance tracking
- Alignment with FAA, EASA, and jurisdiction-specific data protection compliance and environmental regulations
- Transparent, standardized, and defensible legal workflows across geographies
- More capacity for legal teams to focus on strategic and advisory work
Why Infosys BPM for legal process outsourcing?
- 15+ years in legal process management: A track record of transforming legal operations across diverse industries
- 1500+ legal professionals, 40+ global clients: A global network of legal professionals aligned with FAA, EASA and jurisdiction-specific data protection requirements
- Gen AI and Agentic AI at the core: Automated clause extraction, drafting, redline reviews and risk scoring
- Built for travel and hospitality: Airline, airport and hotel legal complexity, from code-share agreements to franchise and vendor contracts
Infosys BPM Legal Process Management
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Challenges and solutions - legal process management for travel and hospitality
Legal process outsourcing moves high-volume legal work, such as contract lifecycle management, document review, eDiscovery and data privacy support, to a specialist provider. Your legal team keeps ownership of strategy and decisions while routine processes are standardized and run at scale.
Contract lifecycle management, legal process consulting, eDiscovery, legal document reviews, data privacy and risk management are the core areas, with aviation-specific support for consumer protection, code-share agreements and airport operations contracts.
The service is aligned with GDPR, CCPA and jurisdiction-specific data protection requirements, with transparent, standardized and defensible workflows that remain audit-ready across global and local regulatory regimes.
Yes. Airline contract management is supported end to end, from clause extraction and drafting to redline reviews, risk scoring, and 98% contract compliance tracking, across code-share agreements, airport operations contracts, and supplier agreements.
Engagements deliver up to 45% faster contract closure, 98% contract compliance tracking, 100% improved visibility into liability exposure and more capacity for legal teams to focus on strategic and advisory work.
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