AI-Powered Legal Solutions for Travel & Hospitality

Travel & Hospitality Legal Process Management (LPM)

For over 15 years, Infosys Legal Process Management (LPM) practice has been at the forefront of driving transformation in the legal domain. With a deep understanding of legal complexities, Infosys LPM offers a wide array of services, including contract lifecycle management, legal process consulting, eDiscovery, legal document reviews, data privacy, risk management, and more. Powered by cutting-edge AI technologies and supported by a global network of legal professionals, we cater to diverse industries.

Key stats & value delivered

With a focus on innovation and operational excellence, we have established a track record of transforming legal operations through automation, AI-driven tools, and industry-specific solutions.

40+ Global clients

1500+ Experienced legal professionals

60% Increase in process normalization

Industry challenges in Travel and Hospitality

Travel industry challenges:

Regulatory compliance

Airlines must comply with a variety of national and international regulations, including safety protocols, environmental rules, and data privacy laws, such as GDPR.

Contract management

Airlines handle a massive volume of contracts with suppliers, airports, third-party vendors, and regulatory bodies. Efficient management of these contracts is crucial for operational efficiency.

Third-party risk

Airlines work with numerous vendors, which exposes them to significant risks related to contractual obligations, service level agreements, and performance issues.

Data privacy & security

Airlines handle sensitive customer information, including personal and financial data, which must be protected in accordance with global data protection laws.

Hospitality industry challenges:

Contract complexity

Hotels are faced with complex contracts related to property management, franchise agreements, and vendor relationships, requiring precise oversight.

Litigation and risk management

Hotels face various legal risks, including liability claims, employee disputes, and issues with customers or third-party suppliers.

Data privacy

Hotels manage large amounts of personal guest data and must ensure compliance with data privacy laws such as GDPR and CCPA.

Vendor & Supplier Relations

Hotels rely on a vast network of suppliers and partners, making third-party risk management a key area of concern.

Transform your legal processes by leveraging our LPM solutions

Streamline your legal operations by leveraging Infosys BPM’s Legal Process Management (LPM) solutions. Our expertise in contract management, compliance, and legal analytics helps travel and hospitality enterprises reduce costs, enhance operational efficiency, and drive guest satisfaction. Partner with us to transform your legal processes using cutting-edge technologies such as Gen AI and industry-leading expertise, perfectly aligned with the dynamic needs of travel and hospitality.

Aviation-specific legal expertise

Infosys BPM’s Legal Process Management (LPM) services support aviation legal teams in navigating complex regulatory, compliance and contractual requirements. By combining lawyer-minus-1 expertise with intelligent Agentic AI technologies, we help legal teams improve speed, accuracy, and defensibility, reducing human intervention, while remaining audit-ready across global and local regulatory regimes. We have an appreciation from the Montreal Convention for compliance with respect to consumer protection, code-share agreements, airport operations contracts, and responsible AI.

Key aspects of our expertise include:

AI-assisted document review for litigations and investigations
Up to 45% faster contract closure and 100% improved visibility into liability exposure
Agentic AI led automated clause extraction, drafting, redlines review, risk scoring, and 98% contract compliance tracking
Alignment with FAA, EASA, and jurisdiction-specific data protection compliance and environmental regulations
Transparent, standardized, and defensible legal workflows across geographies
More capacity for legal teams to focus on strategic and advisory work