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Travel & Hospitality Legal Process Management (LPM)

For over 15 years, Infosys Legal Process Management (LPM) practice has been at the forefront of driving transformation in the legal domain. With a deep understanding of legal complexities, Infosys LPM offers a wide array of services, including contract lifecycle management, legal process consulting, eDiscovery, legal document reviews, data privacy, risk management, and more. Powered by cutting-edge AI technologies and supported by a global network of legal professionals, we cater to diverse industries.

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Key stats & value delivered

With a focus on innovation and operational excellence, we have established a track record of transforming legal operations through automation, AI-driven tools, and industry-specific solutions.

40+ Global clients
1500+ Experienced legal professionals
60% Increase in process normalization
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Industry challenges in travel and hospitality

Travel industry challenges:

Regulatory compliance 

Airlines must comply with a variety of national and international regulations, including safety protocols, environmental rules, and data privacy laws, such as GDPR.

Contract management 

Airlines handle a massive volume of contracts with suppliers, airports, third-party vendors, and regulatory bodies. Efficient management of these contracts is crucial for operational efficiency.

Third-party risk 

Airlines work with numerous vendors, which exposes them to significant risks related to contractual obligations, service level agreements, and performance issues.

Data privacy & security 

Airlines handle sensitive customer information, including personal and financial data, which must be protected in accordance with global data protection laws.

Hospitality industry challenges:

Contract complexity 

Hotels are faced with complex contracts related to property management, franchise agreements, and vendor relationships, requiring precise oversight.

Litigation and risk management 

Hotels face various legal risks, including liability claims, employee disputes, and issues with customers or third-party suppliers.

Data privacy 

Hotels manage large amounts of personal guest data and must ensure compliance with data privacy laws such as GDPR and CCPA.

Vendor & Supplier Relations 

Hotels rely on a vast network of suppliers and partners, making third-party risk management a key area of concern.

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Transform your legal processes by leveraging our LPM solutions

Streamline your legal operations by leveraging Infosys BPM’s Legal Process Management (LPM) solutions. Our expertise in contract management, compliance, and legal analytics helps travel and hospitality enterprises reduce costs, enhance operational efficiency, and drive guest satisfaction. Partner with us to transform your legal processes using cutting-edge technologies such as Gen AI and industry-leading expertise, perfectly aligned with the dynamic needs of travel and hospitality.

Infosys BPM Legal Process Management

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