soar high with smarter MRO services, revolutionizing the aviation sector
Request an MRO Assessment
MRO services for aviation suppliers and airlines
Maintenance, Repair, and Overhaul (MRO) is mission-critical to aviation safety, fleet performance, and operational economics. MRO in aviation is now navigating record demand, persistent supply chain disruption, spare parts shortages, and a growing skilled-labor gap, all at the same time.
Infosys BPM MRO services help aviation suppliers, OEMs, and airlines run their MRO operations more efficiently. We focus on the digital and operational layer that surrounds physical maintenance, including supply chain management, MRO inventory optimization, procurement support, master data enrichment, order fulfillment, and customer experience operations.
By combining deep aviation domain expertise with AI, machine learning, robotic process automation, and generative AI, we help MRO suppliers reduce stock-outs, accelerate order cycles, lower fulfillment costs, and improve on-time parts availability across the global aviation supply chain.
MRO solutions for suppliers, OEMs, and airlines
Infosys BPM offers a broad range of solutions for MRO suppliers and vendors to optimize inventory and efficiently manage order fulfilment processes.
Our digital control tower tracks all the milestones in order fulfilment lifecycles to give you complete visibility into an order as it moves through different stages.
We leverage digitalisation and automation across your time and effort-intensive activities, to minimise manual inputs and errors – right from processing quotes to part allocation and order reconciliation.
Our solution integrates with your ERP system and enriches data to ensure contract details — including exceptions and carrier validation — are captured accurately. This enables the smooth delivery of parts across a network, prevents delays and inventory logjams, and improves customer satisfaction.
Give your customers full visibility into their orders through timely alerts, emails, and portal information updates to help them better plan their activities. Our solutions also help pre-program automated notifications to notify suppliers about changes in warranty terms.
When proactive notifications are not enough, our self-service solutions provide your customers access to additional information on orders, without requiring human interaction. This saves valuable time both for you as well as your customers.
Generative AI can analyze vast amounts of data to predict parts demand and optimize inventory management. Gen AI helps anticipate maintenance needs, thus improving procurement accuracy. It can also assist in identifying optimal suppliers and negotiating better terms based on market trends and demand forecasts.
RPA streamlines repetitive tasks involved in the procurement process, such as order processing, data entry, and invoice management. By automating these tasks, RPA reduces human error and accelerates processing times.
Business outcomes from our MRO services
Infosys BPM’s MRO solutions are designed with a keen understanding of the needs of the industry and are well-suited to deliver on the challenges of cost, time, and efficiency. With long-term engagements with major OEMs and airframers, we bring a wealth of experience to MRO services. Our KPI-driven approach focuses on delivering measurable outcomes, such as cost savings, timely parts delivery, and compliance with regulatory requirements.
- Better predictability and visibility into MRO order status and pending order books, with real-time updates across the supply chain
- Improved order fulfilment efficiency with reduced errors and data inaccuracies, improved on-time delivery, optimised inventory usage, and minimised stock-out situations
- Reduced manual effort in MRO order management, with higher accuracy, shorter order lead times, and lower supplier and operational costs
- Improved customer satisfaction with accurate, on-time order delivery and proactive, up-to-date order status notifications
Resource center
Challenges and solutions - maintenance, repair, overhaul service
MRO services in aviation cover the maintenance, repair, and overhaul activities that keep aircraft safe, airworthy, and operationally efficient. The MRO ecosystem includes physical maintenance providers, OEMs and airframers, parts suppliers, and the digital and operational support layer that surrounds them. Infosys BPM provides the digital and operational layer, including supply chain management, MRO inventory optimization, procurement support, master data enrichment, order fulfillment, and customer experience operations for aviation suppliers, OEMs, and airlines.
Stock-outs and on-time delivery gaps in MRO are typically caused by fragmented inventory visibility, weak demand forecasting, and reactive supplier management. Closing these gaps requires real-time order visibility through digital control towers, AI-driven demand forecasting tuned to aviation-specific parts cycles, supplier collaboration platforms, and proactive exception management. Infosys BPM helps MRO suppliers operationalize these capabilities together, typically delivering measurable reductions in stock-out events, faster order cycles, and higher on-time parts availability across the global supply chain.
A practical MRO digital transformation roadmap typically sequences four phases: data foundation (master data cleansing, supplier and parts data enrichment), visibility (digital control towers and real-time order tracking), automation (RPA for transactional workflows, intelligent automation for exceptions), and intelligence (AI and generative AI applied to forecasting, anomaly detection, and decision support). Infosys BPM partners with MRO suppliers, OEMs, and airlines to design and execute these roadmaps, calibrated to the organization's existing technology stack, operating model, and transformation maturity.
Outsourcing MRO operations to a managed services partner typically makes sense when internal teams are stretched across both strategic and transactional work, when supply chain or fulfillment performance is below target, when digital transformation is needed but internal capacity is limited, or when scaling into new geographies and product lines requires faster operational ramp-up than internal hiring allows. Infosys BPM engagements range from end-to-end MRO operations support to targeted capability delivery in procurement, master data, inventory, or customer service, depending on the buyer's operating model and strategic intent.
MRO operations engagements are measured against defined KPIs from the start of the contract, with performance tracked through outcome dashboards visible to operations leaders, procurement heads, and senior aviation executives. Common measures include on-time parts delivery rate, inventory turn improvement, stock-out frequency, order cycle time, supplier cost reduction, manual effort reduction, and customer satisfaction scores. Infosys BPM engagements are governed by these KPIs end-to-end, ensuring transformation effort translates into board-reportable business outcomes rather than activity reports.
Request for services
Find out more about how we can help your organization navigate its next. Let us know your areas of interest so that we can serve you better.
