Soar high with smarter MRO services, revolutionizing the aviation sector
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Maintenance, Repair, Overhaul (MRO)
Maintenance, Repair, and Overhaul (MRO) is a critical function ensuring aircraft safety and allowing airlines to manage their fleet’s performance and longevity. The aviation MRO industry in 2025 and beyond is defined by both challenges and opportunities. There is huge demand for MRO services from airlines waiting on an order backlog of new aircraft. But to meet this demand, MRO providers must navigate supply chain pressures, intense competition for spare parts and a talent shortage of engineers.
Infosys BPM is here to revolutionize your MRO operations with our industry-leading tech interventions. With our innovative solutions, we're not just optimizing processes; we're bringing genuine transformation focused on automation and AI. By streamlining maintenance schedules leveraging advanced technology, we can support airlines, suppliers, and MRO providers in sourcing, procuring and managing inventory to ensure they have the parts and components ready when and where they need them.
Fuel up with the right solutions
Infosys BPM offers a broad range of solutions for MRO suppliers and vendors to optimize inventory and efficiently manage order fulfilment processes.
Our digital control tower tracks all the milestones in order fulfilment lifecycles to give you complete visibility into an order as it moves through different stages.
We leverage digitalisation and automation across your time and effort-intensive activities, to minimise manual inputs and errors – right from processing quotes to part allocation and order reconciliation.
Our solution integrates with your ERP system and enriches data to ensure contract details — including exceptions and carrier validation — are captured accurately. This enables the smooth delivery of parts across a network, prevents delays and inventory logjams, and improves customer satisfaction.
Give your customers full visibility into their orders through timely alerts, emails, and portal information updates to help them better plan their activities. Our solutions also help pre-program automated notifications to notify suppliers about changes in warranty terms.
When proactive notifications are not enough, our self-service solutions provide your customers access to additional information on orders, without requiring human interaction. This saves valuable time both for you as well as your customers.
Generative AI can analyze vast amounts of data to predict parts demand and optimize inventory management. Gen AI helps anticipate maintenance needs, thus improving procurement accuracy. It can also assist in identifying optimal suppliers and negotiating better terms based on market trends and demand forecasts.
RPA streamlines repetitive tasks involved in the procurement process, such as order processing, data entry, and invoice management. By automating these tasks, RPA reduces human error and accelerates processing times.
Fly high with great benefits
Infosys BPM’s MRO solutions are designed with a keen understanding of the needs of the industry and are well-suited to deliver on the challenges of cost, time, and efficiency. With long-term engagements with major OEMs and airframers, we bring a wealth of experience to MRO services. Our KPI-driven approach focuses on delivering measurable outcomes, such as cost savings, timely parts delivery, and compliance with regulatory requirements.
- Better predictability and visibility into pending order status and order books
- Improved order fulfilment efficiency with reduced errors and data inaccuracies, improved on-time delivery, optimised inventory usage, and minimised stock-out situations
- Reduced manual effort in order management processes with increased accuracy, shortened order lead times, and reduced supplier costs
- Improved customer satisfaction with accurate, on-time order delivery and proactive, up-to-date order status notifications
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