Human Resources


All the Time, for People Matters

Stewart Robson, Director of Human Resources at a £25 Bn British food services company and responsible for its HR shared services unit, was faced with a challenge. The firm’s top management wanted the unit available to address queries on a 24X7 basis, but its staff was only available during specific office hours. This case study details how Infosys BPM helped deliver a seemingly impossible ask by developing a self-service portal that was available round-the-clock, with the added benefits of operating efficiencies and multiple automation opportunities.