run benefits administration as a managed function, at scale
Talk to our benefits administration experts Benefits administration outsourcing services
Benefits administration has become one of the most operationally complex functions inside the modern HR organization, spanning health and welfare, retirement, leave administration, COBRA, ACA compliance, and the underlying claims, eligibility, and reporting workflows that hold them together. As benefits programs grow more sophisticated and compliance obligations multiply across federal, state, and plan-level mandates, internal HR teams increasingly need a specialist partner who can run the operational engine without compromising employee experience.
Infosys BPM benefits administration outsourcing services support 300+ enterprise clients and 4,500+ benefits plans, delivering a managed function that covers health and welfare administration, qualified and non-qualified retirement plans, compensation data management, claims management, and end-to-end compliance support across the hire-to-retire lifecycle. Our model combines benefits domain experts with self-service technology and analytics, so HR and Total Rewards leaders can focus on strategy, employee experience, and program design while we operate the day-to-day administration at scale.
Benefits administration services we deliver
Infosys BPM benefits administration outsourcing services span the full spectrum of employee benefits operations, delivered through a single managed model with dedicated account teams and benefits domain experts.
Day-to-day administration of medical, dental, vision, life, disability, and supplemental health plans, including eligibility management, enrollment, billing reconciliation, vendor management, and employee inquiry support.
Administration of qualified and non-qualified retirement plans, including 401(k), pension, deferred compensation, and executive benefits, with end-to-end support across enrollment, contribution processing, distributions, and regulatory reporting.
Federal and state COBRA administration, dependent eligibility, and continuation coverage management, supported by audit-ready documentation and timely notice delivery.
Affordable Care Act compliance management including measurement-period tracking, 1094/1095 form generation, IRS reporting, and ongoing eligibility monitoring across complex, multi-state workforces.
Administration of FMLA, state-mandated leave, disability leave, and life-event-driven benefits changes, including documentation, eligibility, and employee communication.
Claims administration, appraiser communication, MIS and reporting, garnishment processing, and life-events and employment-status-change administration, supported by self-service applications and a US-based service center.
Why choose Infosys BPM for benefits administration outsourcing
We drive employee engagement and benefits promotion by creating a benefits one-stop shopping experience, covering the entire hire-to-retire cycle.
We provide employees and clients with access to data via self-service applications and more personal support through the service center, staffed with knowledgeable benefits professionals capable of answering even the most complex questions.
Enable robust HR functions
How do our benefits administration services deliver value?
- Wide-range of HRO benefits administration services, including data maintenance, manual calculations, and compliance management
- Experience in supporting over 300 clients and 4,500 benefits plans
- Single point of contact to provide benefits administration, consisting of dedicated account teams and support staff
- Extensive experience in compliance-related issue for large multi-state employers with multiple business lines
- Custom-designed solutions for all employee benefit services stakeholder right from third-party administrators to investment managers and insurance carriers
Challenges and solutions - benefits administration outsourcing
Compliance in benefits administration is managed through dedicated regulatory monitoring, jurisdiction-specific operating procedures, and audit-ready documentation across federal mandates (ERISA, ACA, COBRA, HIPAA), state-level requirements (state continuation, leave laws, paid family leave), and plan-level governance. Infosys BPM operates compliance as a standing capability rather than a project-based task, with continuous tracking of regulatory changes, integrated communication with plan sponsors and carriers, and audit trails maintained at the participant and plan level. For multi-state employers with multiple business lines, this means a single operating model that absorbs the complexity rather than passing it back to internal HR teams.
The employee experience improves when employees can resolve benefits questions and complete transactions through one consistent channel, whether that is self-service applications for routine actions or domain experts in a service center for complex questions. The HR workload reduces when routine enrollment, eligibility, claims communication, and reporting move to a specialist team operating at scale. Infosys BPM's benefits administration outsourcing model combines self-service technology with a US-based service center, so employees get faster resolution on benefits matters while HR teams reclaim time for strategic work, program design, employee engagement, and total rewards strategy.
Enterprises typically consider outsourcing benefits administration when internal HR teams are absorbing transactional work at the cost of strategy, when M&A or workforce growth has created multi-state or multi-plan complexity that internal teams cannot scale into, when compliance obligations have outgrown internal capacity (especially ACA, multi-state leave, and reporting requirements), or when employee experience needs investment that internal HR cannot deliver alongside the operational load. Infosys BPM supports each of these scenarios with engagement models ranging from bundled outsourcing across the full benefits portfolio to standalone administration of specific lines such as H&W, retirement, or COBRA.
A benefits administration platform is a technology product the employer licenses and runs; benefits administration outsourcing is a managed service where a specialist partner runs the platform, the operations, the participant support, and the compliance work as an integrated function. Many employers begin with a platform and discover that the operational load, eligibility management, vendor coordination, employee inquiries, reporting, audit support, still falls on internal HR. Infosys BPM benefits administration outsourcing services deliver the full operational function, on the employer's existing platform or on a recommended platform, so internal HR teams are not running technology and operations alongside their strategic responsibilities.
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