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Enterprise learning and development services
Our BPM learning and development outsourcing services provide solutions for the entire learning value chain. We deploy cost-effective BPM training landscape for clients based on their business strategy to drive measurable process improvement in business performance, leveraging business process management principles.
Our Training Process Outsourcing Services Include:
- Consulting / strategizing, focusing on demand planning and curricula creation to align with business process management goals.
- Content design and development, including instructional design, content development, content repurposing, and content maintenance to support BPM training initiatives
- Delivery with virtual Instructor-Led Training (vILT) facilitation and delivery partner / vendor management, ensuring effective BPM learning experiences.
- Administration by managing learners, administering learning, helpdesk, and reporting / analytics to drive process improvement in learning operations.
We recently set up a Digital Content Studio that actively supports existing and new clients across industries (BFSI, telecom and retail) in developing content for their organizational development needs through BPM training. These include leadership training programs, compliance training, product training, and soft skills and software applications training. Our team is proficient in developing programs compliant with all major learning management systems, using authoring tools used industry wide. Deliverables include Instructor-Led Training (ILTs), Web-Based Tutorials (WBTs) (HTML5), animated videos, interactive PDFs, legacy content conversion to HTML5, and coffee talk course packages, all designed to enhance business process management outcomes.
Why Choose Our BPM Learning Services Offering?
Infosys BPM is emerging as a leader in learning BPM, offering end-to-end learning services, including award winning learning solutions that lead to significant cost savings and efficiencies. Our team of experienced learning consultants assists clients in redefining their learning landscape by leveraging processes and state-of-the-art technology to produce a full spectrum of high-impact learning solutions.
AI-powered workforce learning transformation
Enterprise learning and development services are evolving beyond traditional training administration toward intelligent, data-driven workforce transformation. Organizations today require scalable learning ecosystems that can accelerate workforce readiness, support continuous reskilling, and align employee capabilities with rapidly changing business priorities. Infosys BPM combines managed learning services with AI-enabled insights, automation, and analytics to help enterprises modernize learning operations while improving workforce agility and business performance.
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AI-enabled learning operations
Use automation and AI-assisted workflows to streamline learning administration, learner support, content management, and training coordination across global workforce environments. -
Workforce reskilling and capability development
Support enterprise-wide reskilling initiatives through scalable learning operations aligned with digital transformation, compliance, and evolving workforce capability requirements. -
Learning analytics and performance insights
Leverage analytics-driven reporting to improve learner engagement, track workforce readiness, identify skill gaps, and support data-backed learning decisions. -
Scalable enterprise learning ecosystems
Enable consistent learning experiences across geographies, business units, and workforce models through centralized governance and scalable managed learning services.
Enable robust HR functions
How do our Training Process Outsourcing Deliver Value?
- By helping restructure our clients’ learning function into a true, integrated business process
- With operational best practices and centers of excellence to enable service excellence
- With a commitment to productivity in learning administration support
- By improving accuracy and turnaround time through Operations Excellence Management System (OEMS) for learning administration issue resolution
- Improved learning and training service quality and metrics
Challenges and solutions for learning and development services
Enterprise learning and development services help organizations accelerate workforce readiness, improve employee productivity, support continuous reskilling, and align workforce capabilities with evolving business priorities through scalable learning operations and analytics-driven insights.
Managed learning services help enterprises streamline learning administration, training coordination, content management, reporting, and learner support while reducing operational overhead and improving scalability across global workforce environments.
AI-powered learning and development services can enhance workforce training through personalized learning experiences, automated learning administration, skill gap identification, predictive analytics, and data-driven workforce capability planning.
Learning outsourcing services help enterprises scale workforce reskilling, support digital transformation programs, improve compliance readiness, and enable consistent learning experiences across distributed and global teams.
Organizations should evaluate enterprise learning partners based on scalability, global delivery capability, learning technology expertise, analytics capabilities, workforce transformation experience, operational governance, and ability to align learning outcomes with business objectives.
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