Hospitality Services


The Hospitality landscape is challenged by multiple, fragmented systems which do not interface with each other and decentralized processes that are highly dependent on paper and manual approvals leading to lower operating profits and earnings per share

Inability to reduce costs proportionate with fall in revenues due to the lack of proper process mechanisms. The economic downturn has resulted in reduced Revenue Per Available Room (RevPar) and lower Return On Investment that may lead to asset liquidation.



Our offerings for the Hospitality industry include:

  • Customer Service and Sales Support: Central reservation system, frequent guest program management and globally preferred account hotline
  • Hotel Accounting: Invoice processing, sales and use tax calculation, vendor statements review, new vendor set up, re-bills, AP Aging run, accruals and reconciliations
  • Fixed Asset Procurement: Budgeting, purchase order/ contract generation, expediting, tracking of budget and global LCC sourcing
  • Human Resources: HR strategy and performance management, payroll and benefits, HR administration and flex-staffing
  • Knowledge Services: MIS, quantitative research, market risk assessment, decision support, analysis and reporting
  • Global Distribution Systems – Managing and uploading data to GDS systems

Infosys has a strategic alliance with HVS International to provide offshoring solutions for the global hospitality industry. Founded in 1980 by Stephen Rushmore, HVS International is a global consulting and services organization focused on the hotel, restaurant, timeshare, gaming and leisure industries.

Infosys BPM combines the outsourcing capabilities of Infosys with the consulting expertise of HVS to design solutions for the Hospitality and Leisure industry.

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