Travel & hospitality BPM services
The travel and hospitality industry faces a myriad of challenges, from rising costs and intense competition to sustainability and changing customer expectations. Infosys BPM is uniquely positioned to address these challenges head-on. By leveraging advanced technologies and industry expertise, we offer solutions that streamline operations, improve efficiency and enhance customer satisfaction. From finance and accounting to digital marketing, our travel outsourcing services are tailored to meet the specific needs of the travel & hospitality industry built on deep experience outsourcing travel and hospitality operations for OEMs, airframers, airlines, and OTAs.
Whether it's managing complex financial processes, optimizing procurement, or safeguarding against fraud, Infosys BPM provides the tools and support necessary to navigate the complexities of the modern travel and hospitality landscape.
Key highlights
4000+ Dedicated T&H professionals
50+ Global travel & hospitality clients
45+ Global locations spread across 16 countries
Why us?
With long-term engagements with major OEMs, airframers, airlines and OTAs, Infosys BPM has deep experience outsourcing travel and hospitality operations across every area of the business finance, sourcing & procurement, MRO (maintenance, repair, overhaul), customer care, human resources, reservations, scheduling, fares & revenue, flight & crew operations, passenger experience, and IT and infrastructure management.
Enterprise services
- 18,000+ Finance professionals
- 110+ Global clients
- Digitally driven F&A, 100+ tools/platforms
- $1.6Bn+ value delivered through be the navigator approach
- 5,000+ Procurement professionals
- 300+ Category managers
- 50+ Global clients
- $170Bn+ spend managed
- $1Bn+ spend savings delivered
- 3,000+ HR professionals
- 100+ clients
- Services across hire-to-hire lifecycle
- HR.Live enterprise platform
- 12,000+ professionals
- $250Bn+ value of orders managed
- Multi-industry clients
- 10,00+ Customer service professionals
- 40mn+ contacts managed annually
- 90+ Global clients
- Support in 30+ languages
- Infosys cortex, AI enabled CX platform
- 2,000+ professionals
- Digital interactive services catering to marketing, content management needs
- Digital factory model
- Digital studios across the globe
- 1500+ legal & contracting professionals
- 40+ global clients experiencing our legal expertise
- 60% increase in process normalization delivered
Deliver across-the-board exceptional guest experiences
Our offerings
Explore our travel outsourcing services across the full operational spectrum, from airline cargo to digital marketing and legal process management.
Insights
Success stories
Bringing values to businesses through our products and services
Case Study
Case Study
Case Study
Challenges and solutions for travel outsourcing services
We work with major OEMs, airframers, airlines, and OTAs, alongside hospitality brands, supporting 50+ global travel and hospitality clients across 45+ locations in 16 countries.
Our outsourcing expertise spans finance, sourcing and procurement, MRO (maintenance, repair, overhaul), customer care, human resources, scheduling, fares and revenue, flight and crew operations, passenger experience, and IT and infrastructure management.
Both. Our travel and hospitality services cover back-office functions like finance and accounting and sourcing and procurement, as well as customer-facing areas including customer service, digital marketing, and loyalty program management.
Our fraud detection and analytics capability covers baggage and payment fraud, vendor and partner risk management, chargeback management, process benchmarking, AI/ML model and smart rule engines, and reporting and billing analytics.
Yes. Our MRO services include digital control tower support, process automation, master data enrichment, proactive order status updates, customer self-service, Gen AI, and robotic process automation.
Request for services
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