Telecom revenue leakage and fraud is rapidly emerging as one of the biggest sources of revenue loss among telcos. This has led to operators across the globe losing up to $30 billion in uncollected revenue and $135 billion in the form of revenue leakage. The emergence of OTT data services, fierce competition for customer retention, and significant drop in voice and SMS revenue have severely impacted the bottom line of telcos worldwide. In addition, technological innovations such as IoT and 5G in the telecom sector have driven rapid uptake among customers. However, this has also resulted in potential threats and vulnerabilities among interfacing applications, devices, payment gateways, industrial integrations, and so on, which directly affect revenue and market share for telecom companies.
We help global communication service providers save revenue by identifying and eliminating complex telecom frauds and leakages in their network by leveraging our three key services — Revenue Assurance and Fraud Analytics, Assessment and Automation Services, and Digital RA/FM Operations.
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We use advanced analytics to assess usage, subscription, and order management information to determine the legitimacy of calls, configurations, and business rules in the telecom networks. Our telecom fraud solution provides near-real-time analytics to protect clients’ revenue against fraudulent and potential leakage activities.
We leverage years of expertise in leakage and telecommunications fraud detection to perform effective risk assessment. This helps us in developing actionable insights to refine existing revenue leakage and fraud controls, as well as to recommend new controls and best practices, which include:
We provide 24 x 7 digital revenue assurance and fraud investigation support and tracking services. A few of the high-level activities offered under this service include:
We deliver several benefits for telecom companies such as:
Infosys BPM has a decade-long experience in the telecom sector and counts 6 of the top 10 global telecom service providers as its clients. Our advanced Revenue Assurance and telecom Fraud solutions help identify new and complex patterns in fraudulent activities, detect possible leakage areas, and deliver actionable insight using pattern detection and usage analytics. We have a diverse set of 350+ subject matter experts consisting of data scientists, analysts, and visualisation experts as well as multi-disciplinary revenue assurance and fraud detection professionals from sectors such as telecom utilities, retail, financial services, logistics, manufacturing, insurance, and so on. We deliver expandable and future-proof revenue assurance and fraud controls to track all data stream and maintain 100% revenue assurance and fraud coverage.