Fraud Management Retail

Telecom Fraud Management Solution

Overview - Fraud Management in Telecom Industry

Telecom fraud is rapidly emerging as one of the biggest sources of revenue loss among telcos, with operators across the globe losing up to $30 billion in uncollected revenue and fraud. The emergence of OTT data services, fierce competition for customer retention, and significant drop in voice and SMS revenue has severely impacted the bottom line of telcos worldwide. In addition, technological innovations such as IoT and 5G in the telecom sector have driven rapid uptake among customers. However, this has also resulted in potential threats and vulnerabilities among interfacing applications, devices, payment gateways, and so on, which directly affect revenue and market share for telecom companies.

Our Telecom Fraud Management Offerings

We help global communication service providers save revenue by identifying and eliminating complex telecom frauds in their network by leveraging our three key services such as Fraud Analytics, Assessment and Automation Services, and Investigation Support and Tracking.

Fraud Analytics

We use advanced analytics to assess usage and subscription information to determine the legitimacy of calls and accounts in the network. Our telecom fraud analytics solution provides real-time analytics to protect clients’ revenue against fraudulent activities such as:

  • Bypass gateway fraud/SIMBox fraud
  • International revenue share fraud (IRSF)
  • Identity theft/Subscription fraud
  • Spamming
  • Premium rated service (PRS) fraud and Wangiri fraud
  • Account takeover (ATO)
  • PBX hacking
  • Internal fraud
  • Social engineering
  • Service violation
  • False disputes
  • Promotion abuse
  • False answer supervision
  • Artificial inflation
  • Content fraud

Assessment and Automation Services

We leverage years of expertise in fraud detection to perform effective risk assessment. This helps in developing actionable insights to refine existing fraud controls, as well as to recommend new controls and best practices, which include:

  • Maturity assessment: To help telecom companies benchmark their existing fraudulent capabilities and develop a roadmap for proactive action against future threats.
  • Due diligence, gap analysis, and automation: Analyse as-is and develop to-be processes to identify gaps and re¬fine processes for better performance and improved outcomes. Automate repetitive daily tasks to optimise fraud investigation workflows.
  • Risk book development: To capture outcomes of fraud assessment services by deep diving into much-needed changes to improve fraud function efficiency.

Investigation Support and Tracking

We provide 24 x 7 fraud investigation support and tracking services. A few of the high-level activities offered under this service include:

  • Controls monitoring, investigation, and action
  • Control efficiency improvement
  • Control coverage improvement
  • Analyst training and knowledge management
  • Fraud process reviews
  • Collaboration between vendors and interface teams for regular clarifications and verifications

Proven benefits

We deliver several benefits for telecom companies in terms of fraud detection and prevention, such as:

  • Detecting outliers, thereby saving 2–3% of revenue
  • Reducing lag in fraud detection, with near real-time monitoring
  • Increasing fraud coverage by 100%
  • Reducing false positives by up to 40%, with precision and recall
  • Proactively detecting vulnerabilities and gaps in new projects

Infographic : Telecom Fraud Management Solution

Why Infosys BPM - Fraud Management Telecom Services?

Infosys BPM has a decade-long experience in the telecom sector and counts 6 of the top 10 global telecom service providers as its clients. Our machine learning–based fraud models identify new and complex patterns in fraudulent activities and deliver actionable insight using pattern detection and usage analytics. We have a diverse set of 350+ subject matter experts consisting of data scientists, analysts, and visualisation experts as well as multi-disciplinary, fraud detection professionals from sectors such as telecom utilities, retail, financial services, logistics, manufacturing, insurance, and so on. We deliver expandable and future-proof fraud controls to track all data stream and maintain 100% fraud coverage.

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