Infosys BPM collaborates with HFS Research to bring out a transformative GBS industry study
Infosys BPM is thrilled to announce it has collaborated with HFS Research on a comprehensive market impact report titled “Transforming GBS to Generative Business Services: Tech-Led Challenges and Aspirations.”
The report offers valuable insights into the evolving landscape of the GBS (Global Business Services) industry. Led by a distinguished team of researchers from HFS Research – Ashish Chaturvedi, Saurabh Gupta, and Anushka Mukherjee – and supported by Prasanth Nair and Hariprasad BK from Infosys BPM, the study was released in October 2024.
In-depth interviews with 20 C-suite executives from finance, HR, supply chain, marketing, and IT, reveal a strong appetite among organisations for advanced technologies like AI, cloud computing, and automation. However, legacy systems, data integration challenges, and talent shortages are hindering progress. To successfully navigate this transformation, the research emphasises the need for robust data infrastructure, automated processes, and effective cross-functional collaboration.
It emphasises how business service providers play a pivotal role in guiding enterprises through this journey. By assisting with technology selection, integrating innovative solutions like generative AI, and developing new KPIs, the study talks about how providers can help organisations bridge the gap between aspirations and tangible results. It further highlights the evolving role of C-suite executives in this digital age. As technology becomes a strategic imperative, C-suite leaders are shifting their focus from operational efficiency to orchestrating digital transformation.
To download a custom version of the full report, please click here.
For more information on Infosys BPM’s offerings in this space, please click on Business Transformation Services.