Infosys recognized as a Leader in the IDC MarketScape: Worldwide Finance and Accounting Business Process Services in the Cloud Vendor Assessment 2023

Infosys has been recognized as a Leader in the IDC MarketScape: Worldwide Finance and Accounting Business Process Services in the Cloud 2023 Vendor Assessment. This study presents a worldwide vendor assessment of finance and accounting (F&A) business process services (BPS) firms looking specifically at how they are transforming service delivery with cloud. The IDC MarketScape evaluated 9 F&A service providers against 50+ criteria and interviewed buyers to understand vendor selection criteria, strengths, areas for improvement, value delivered, and ratings of specific capabilities.

The IDC MarketScape noted, “Infosys acts as a strategic partner to transform clients' finance function to a world-class, modernized organization, shifting them from a regional to a process-based organization, from a cost to a profit center, and to digitally enabled/AI-powered operations. These digitally driven F&A operations are enabled by 100+ tools, platforms, dashboards, and strategic alliances and RPA, AI/ML, and blockchain solutions for the CFO.”

Anchored by its Live Enterprise approach, Infosys supports the end-to-end F&A function from procure to pay to order to cash, record to report, and controls and compliance services in addition to industry-specialized services.

The report found that Infosys' key strengths include:

  • Exceeded industry averages for F&A BPS delivered in the cloud that involve the manufacturing, telecom/media, and energy/utilities/professional services sectors, specifically for supporting customers with hybrid deployment models.
  • Performed above industry averages for analytics and cognitive/AI technologies on public clouds for AP/AR, FP&A, and general accounting activities delivered in the cloud.
  • An above-average share of customers while supporting platforms such as SAP Cloud, and Microsoft Azure, and more for PaaS and SAP Ariba, Oracle PeopleSoft, and others for SaaS.
  • Exceeded industry averages for centers of excellence/labs to support customers of finance and accounting services.
  • Increased adherence to regulations, driven product innovation and market thought leadership and improved compliance and transparency for its clients.

The report cites clients chose Infosys as their service provider because of its operational excellence and expertise with cloud management platforms, tools, and technologies. Additionally, Infosys was also differentiated by its business process knowledge, ability to understand and interpret business goals, and its collaborative approach to working together.

To read the full report, please click here:

For more information on Infosys BPM’s offerings in this space, please click on Finance & Accounting.


IDC MarketScape: Worldwide Finance and Accounting Business Process Services in the Cloud 2023 Vendor Assessment, by Alison Close, April 2023, IDC #US50527122

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles.

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