Infosys recognized as a Leader in ISG Provider Lens™ Finance and Accounting Outsourcing (FAO) Services Global 2024 study
The FAO industry is experiencing a significant transformation, marked by an increasing emphasis on specialized capabilities to meet clients’ evolving needs. This reflects an increasing demand for comprehensive solutions that extend beyond traditional outsourcing, encompassing technology, advanced analytics, strategic consulting and industry-specific expertise. FAO providers are expected to leverage the potential of advanced technologies such as AI, ML, automation and now, Gen AI to deliver deeper, more impactful outcomes.
This strategic shift not only streamlines financial processes but also offers tailored solutions to address client’s specific challenges. By integrating specialized expertise and advanced tools, FAO providers are positioning themselves as essential partners in their clients’ journey toward operational excellence and strategic growth.
In the ISG Provider Lens™ Finance and Accounting Outsourcing (FAO) Services Global 2024 study, Infosys BPM has demonstrated this strategic shift and emerged as a leader across their four key focus areas: Procure-to-Pay (P2P), Order-to-Cash (O2C), Record-to-Report (R2R), and Financial Planning and Analysis (FP&A).
Highlights
Infosys BPM was recognized for demonstrating the following strengths across multiple quadrants:

“Infosys drives comprehensive digital transformation in finance operations through strategic synergies with partnerships and innovative solutions.”
- Gaurang Pagdi, ISG Lead Analyst

“Infosys’ FAO strategy transforms finance into a world-class function through a cloud and AI-first digital landscape, supported by its core strengths and innovation.”
- Gaurang Pagdi, ISG Lead Analyst

“Infosys’ advanced R2R solutions, including compliance automation and the digital command console, streamline processes and enhance decision-making.”
- Gaurang Pagdi, ISG Lead Analyst

“Leveraging technology and domain expertise, Infosys offers FP&A services such as AI-powered insights and digital boardrooms, enhancing decision-making and financial performance.”
- Gaurang Pagdi, ISG Lead Analyst
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For more information on Infosys BPM’s offerings in this space, please click on Finance & Accounting.