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Infosys recognized as a Leader in ISG Provider Lens™ Finance and Accounting Outsourcing (FAO) Services Global 2024 study

 

The FAO industry is experiencing a significant transformation, marked by an increasing emphasis on specialized capabilities to meet clients’ evolving needs. This reflects an increasing demand for comprehensive solutions that extend beyond traditional outsourcing, encompassing technology, advanced analytics, strategic consulting and industry-specific expertise. FAO providers are expected to leverage the potential of advanced technologies such as AI, ML, automation and now, Gen AI to deliver deeper, more impactful outcomes.

This strategic shift not only streamlines financial processes but also offers tailored solutions to address client’s specific challenges. By integrating specialized expertise and advanced tools, FAO providers are positioning themselves as essential partners in their clients’ journey toward operational excellence and strategic growth.

In the ISG Provider Lens™ Finance and Accounting Outsourcing (FAO) Services Global 2024 study, Infosys BPM has demonstrated this strategic shift and emerged as a leader across their four key focus areas: Procure-to-Pay (P2P), Order-to-Cash (O2C), Record-to-Report (R2R), and Financial Planning and Analysis (FP&A).

Highlights

Infosys BPM was recognized for demonstrating the following strengths across multiple quadrants:

P2P services: Infosys BPM leverages strategic partnerships with leaders, including Tradeshift, Coupa and SAP Concur, in the P2P domain. These partnerships ensure a comprehensive, efficient and versatile approach to digital finance transformation. In addition to this, Infosys BPM’s strategic investment plan encompasses several key areas to drive innovation and growth.

“Infosys drives comprehensive digital transformation in finance operations through strategic synergies with partnerships and innovative solutions.”

- Gaurang Pagdi, ISG Lead Analyst

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O2C services: Infosys BPM’s refined FAO strategy, focusing on a cloud and AI-first approach, aims to transform finance functions into world-class operations. It enhances agility and stakeholder experiences by leveraging core strengths, strategic partnerships, and an innovation-focused approach.

“Infosys’ FAO strategy transforms finance into a world-class function through a cloud and AI-first digital landscape, supported by its core strengths and innovation.”

- Gaurang Pagdi, ISG Lead Analyst

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R2R services: Infosys BPM enhances R2R processes with compliance automation and AI-driven tools such as the intelligent ledger, ensuring accurate financial reporting. Its partnerships with key industry players such as Blackline and FloQast streamline operations, reduce errors and improve compliance. As an ESG practitioner, Infosys BPM also provides comprehensive ESG solutions to help businesses achieve sustainability goals.

“Infosys’ advanced R2R solutions, including compliance automation and the digital command console, streamline processes and enhance decision-making.”

- Gaurang Pagdi, ISG Lead Analyst

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FP&A services: Infosys BPM combines technology and domain expertise to offer comprehensive FP&A services, including AI-powered insights and digital boardrooms. The company enhances accuracy and strategic decision-making by integrating advanced tools such as digital predictive costing.

“Leveraging technology and domain expertise, Infosys offers FP&A services such as AI-powered insights and digital boardrooms, enhancing decision-making and financial performance.”

- Gaurang Pagdi, ISG Lead Analyst

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To download custom version of the full report, please click here

For more information on Infosys BPM’s offerings in this space, please click on Finance & Accounting.