Analyst Corner

Infosys BPM positioned as a Leader in Everest Group Procurement Outsourcing (PO) - Services PEAK Matrix® Assessment 2023

With the macroeconomic uncertainty and inflationary pressures, procurement organizations continue to focus on reducing costs. However, there is an increased focus on digital enablement and delivering value beyond savings by enhancing efficiency, and productivity and improving business outcomes. Service providers are building domain expertise and strategic areas along with digital transformation capabilities to drive value acceleration for organisations.

As a procurement service provider, Infosys BPM has again been positioned as a Leader in the Everest Group Procurement Outsourcing (PO) — Services PEAK Matrix® Assessment 2023. The PO provider landscape comprises a spectrum of providers, including specialist providers, pure-play procurement and SCM-focused providers, broad-based BPS providers, and IT and BPS providers. The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading procurement service providers, client reference checks, and ongoing analysis of the PO services market.

Highlights

Infosys BPM demonstrates the following strengths as a Leader:

• Infosys BPM leverages its strong technology capabilities and deep domain experience across the S2P value chain to offer a comprehensive suite of solutions. It also provides great flexibility to clients through its delivery and engagement models.
• Infosys BPM has enhanced its category expertise by managing large volumes of spend supported by a skilled talent pool comprising experts across indirect and specific direct spend categories. Its data analytics and category control tower capabilities provide integrated insights to help clients build category strategies and execute sourcing projects.
• Infosys BPM continues to enhance its procurement digital ecosystems by strengthening proprietary solutions including cognitive platforms to complement its third-party partners' capabilities.
• Infosys BPM helps clients incorporate sustainable practises across S2P through its sustainable procurement offerings covering sourcing and compliance management. Infosys supports clients in maintaining supplier diversity by including diversity criteria in RFx and monitoring spending impact across their diverse supplier base.

“Infosys strengthened its position as a Leader in Everest Group’s 2023 Procurement Outsourcing (PO) Services PEAK Matrix® Assessment due to its deep domain expertise. Especially in upstream sourcing processes, advanced digital solutions, and direct spend management capabilities. In addition to its wide range of partnership ecosystems, its cognitive procurement intelligence platform – ProcureEdge, enables analytics across spend management, category intelligence, and contract management, along with buying assistance functionalities. It has also developed ESG-focused solutions such as EcoWatch to offer services such as sustainability planning, reporting, and performance management.”

- Vignesh Kannan, Vice President, Everest Group

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