Infosys recognized as a leader in ISG Provider Lens™ Finance and Accounting Outsourcing (FAO) services global 2025 study
Infosys has been positioned as a Leader, Global in the 2025 ISG Finance and Accounting Outsourcing (FAO) Services research report across all the following four key focus areas or quadrants:
- Invoice to Pay (I2P)
- Order to Cash (O2C)
- R2R & Tax Services
- Financial Planning & Analysis (FP&A)
The report assessed 43 service providers based on the depth of their F&A service offerings and market presence, including their strategy and vision, innovation, sales and partner landscape, and technology advancements.
As the report highlights, “the current F&A outsourcing landscape is defined by operationalized innovation as providers shift from pilots to scaled AI delivery, driving unified, outcome-focused operations.” It further states that “providers that can combine execution strength with strategic advisory services, preconfigured industry AI and integrated delivery will define the next chapter of FAO.”
Key highlights
Infosys BPM demonstrated the following strengths across each of the quadrants.
Invoice to Pay (I2P) : Infosys brings strong I2P capabilities powered by its agentic AI platform and industry-specific automation. Its investments in APOC and multilingual AI tools drive scale, accuracy and intelligent exception handling.
One of the Infosys’ strengths in this area is its AI-augmented invoice processing: Infosys delivers high-efficiency invoice processing by integrating agentic AI into its APOC platform. The platform automates intake, validation, translation and posting of invoices—even across 47 rule sets—minimizing manual touchpoints and reducing exception rates. These solutions improve throughput and reduce cycle time for clients with fragmented ERP environments.
One of the Infosys’ strengths in this area is its AI-augmented invoice processing: Infosys delivers high-efficiency invoice processing by integrating agentic AI into its APOC platform. The platform automates intake, validation, translation and posting of invoices—even across 47 rule sets—minimizing manual touchpoints and reducing exception rates. These solutions improve throughput and reduce cycle time for clients with fragmented ERP environments.
Commenting on Infosys’ Invoice to Pay (I2P) capabilities, Gaurang Pagdi, Lead Analyst at ISG and Lead Author of the report, says “Infosys advances in the I2P market with AI-led invoice processing and multilingual automation, streamlining workflows and enhancing efficiency, compliance and UX across large and midmarket clients.”
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Order to Cash (O2C): Infosys focuses on bridging ERP and platform gaps in O2C with agentic solutions tailored for fragmented environments. Its ability to improve AR visibility and automate decisions drives rapid collections and reduced overdue volumes.
One of the key strengths highlighted by the report is Agentic AI for AR optimization: Infosys delivers AI-powered orchestration to enhance receivables management, particularly for clients without advanced O2C platforms. Its agentic bots automate dunning decisions, collect data from portals and emails and issue contextual reminders, eliminating manual effort and improving overdue recovery.
One of the key strengths highlighted by the report is Agentic AI for AR optimization: Infosys delivers AI-powered orchestration to enhance receivables management, particularly for clients without advanced O2C platforms. Its agentic bots automate dunning decisions, collect data from portals and emails and issue contextual reminders, eliminating manual effort and improving overdue recovery.
With regard to Infosys Order to Cash (O2C) services, Gaurang Pagdi notes “Infosys strengthens its O2C services with agentic AI for collections and dispute management, enabling intelligent orchestration, expedited time to bill and improved cash flow, even for clients without mature platforms.”
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R2R & Tax Services : Infosys brings depth to R2R and tax services through AI-enabled continuous accounting, controller-level orchestration and a tax CoE. Its capabilities cater to both midmarket and large enterprise needs across various regions.
Listing out a few strengths of Infosys in this area, the report highlights the AI-led continuous accounting: Infosys supports clients in shifting toward continuous close models using AI agents for ledger intelligence, anomaly detection and outlier classification. Its investments in Snowflake and Databricks enable soft-close environments that improve speed and transparency in financial reporting.
Listing out a few strengths of Infosys in this area, the report highlights the AI-led continuous accounting: Infosys supports clients in shifting toward continuous close models using AI agents for ledger intelligence, anomaly detection and outlier classification. Its investments in Snowflake and Databricks enable soft-close environments that improve speed and transparency in financial reporting.
On Infosys’ R2R & Tax Services, Gaurang Pagdi states “Infosys drives innovation in R2R and tax through continuous close models, AI-led compliance and a strong global tax CoE, enhancing visibility, risk control and reporting agility across complex client environments.”
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Financial Planning & Analysis (FP&A) : Infosys applies a blend of financial analytics, AI-led automation and domain-aligned dashboards to support agile and efficient FP&A. It also leverages platform partnerships and embedded agents to streamline reporting and insights delivery.
One of the Infosys’ strengths in this area is its AI-enabled financial insights: Infosys empowers FP&A teams with AI tools such as InsightSmart for real-time data access and interactive dashboards. These tools transform static reporting into dynamic, self-service analytics, reducing reliance on manual reporting and speeding up decision-making.
One of the Infosys’ strengths in this area is its AI-enabled financial insights: Infosys empowers FP&A teams with AI tools such as InsightSmart for real-time data access and interactive dashboards. These tools transform static reporting into dynamic, self-service analytics, reducing reliance on manual reporting and speeding up decision-making.
Commenting on Infosys’ capabilities in Financial Planning & Analysis (FP&A) services, Gaurang Pagdi observes “Infosys enhances FP&A delivery with domain-driven analytics, AI-enabled reporting and platform integrations, helping clients drive forecast accuracy, financial visibility and business planning efficiency.”
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For more information on Infosys BPM’s offerings in this space, please click on Finance & Accounting.
