Procurement Operations Modernization Services: Infosys has redefined procurement using AI, blockchain and cloud solutions and by leveraging strategic partnerships and deep expertise. Its initiatives such as ’Get It Clean’ and Topaz enable integration of AI, GenAI and analytics for real-time insights, driving transformative outcomes.

Listing out a few strengths of Infosys in this area, the report highlights its leading AI-first approach: Infosys has adopted an AI-first approach; it merges GenAI with AI and digital services to offer AI-enabled solutions through its operations platform, Topaz, for business applications. Infosys also draws on its AI cloud and GenAI labs for easy access and service deployment. Key S2P areas where it extensively uses AI are intake management, guided buying and UX to ensure low-touch error-free processes.

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With regard to the Procurement Operations Modernization Services, “Infosys’ procurement operations modernization services transcend traditional SLAs to more experience-driven engagements, focusing on client experience and enhanced business value,” observes Tarun Nathooram Vaid, Lead Analyst at ISG and Lead Author of this report.

Strategic Sourcing and Category Management Services: Infosys collaborates closely with clients to unlock procurement value through bespoke savings frameworks, strategic sourcing and cutting-edge technologies such as AssistEdge and Topaz. These technologies help achieve measurable cost reductions and promote sustainable practices, exemplified by their success in healthcare and freight sourcing.

One of the Infosys’ strengths in this area is its Category-led value creation: Infosys helps clients generate value beyond savings using a robust framework combining strategic sourcing, technologies and continuous market intelligence. The framework includes client-centric problem solving, category strategy, supply chain model redesign, market trends and commodity tracking, supplier management and collaboration, and value-driven sourcing including innovation, resilience, TCO and sustainability.

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With regard to the Strategic Sourcing and Category Management Services, Tarun Nathooram Vaid says “Infosys has one of the most established sourcing and category capabilities, a large pool of category, sourcing and technology experts, and a huge client base across all industries. It also has vast experience handling complex transformation projects.”

Supplier Management and Contract Lifecycle Services: Infosys enhances supplier relationship management (SRM) through advanced segmentation, which drives performance and efficiency. Its tech-powered solutions ensure accuracy, foster strong ties with suppliers and streamline compliance, leading to substantial cost savings.

One of the key strengths highlighted by the report is Infosys’ Tech-powered SRM and CLM: Infosys delivers sustainable value through techpowered SRM and CLM solutions. Cloud systems, AI and analytics enhance procurement processes, ensuring data accuracy and operational efficiency. Tools such as Xtract Edge and the Digital Command Console empower clients to achieve cost savings and build strong supplier relationships.

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With regard to the Supplier Management and Contract Lifecycle Services, Tarun Nathooram Vaid says “Infosys’ proprietary AI capabilities, business consulting offerings, robust risk management and expertise in AI and analytics enable it to be a strong leader in supplier management and contract lifecycle services.”