Infosys BPM presents Everest Group’s latest research on quality-led operational excellence
Disruption is constant and compounding. This is the new operating reality. With AI introducing a fundamentally new layer of transformation, change is accelerating at an exponential pace. In this evolved operation environment, agility, adaptability, and reinvention are essential to sustaining operational excellence.
Against this backdrop, Infosys BPM is pleased to present Everest Group’s latest study, “Quality at Scale: Reimagining Operational Excellence for an AI-first World,” which examines why enterprises must rethink their operational excellence and what it takes to achieve the next generation of operational excellence to thrive in an increasingly dynamic environment.
Authored by Everest Group’s Manu Aggarwal, Partner and Ankur Verma, Vice President, with a foreword by Binaya K. Behera, Vice President, Head – Quality & Process Excellence, Infosys BPM, the study:
- introduces the SHIFT framework for quality-led operational excellence
- provides a three-horizon model for operationalizing the SHIFT framework across enterprise operations, and
- examines how operational excellence translates into business impact and the common pitfalls enterprises must avoid.
As organizations embrace AI-led transformation, this report serves as a practical blueprint for enterprise leaders to navigate this shift and achieve operational excellence at scale, enabled through quality.
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