Infosys BPM positioned as a leader in ISG Provider Lens™ procurement services 2024 report

The accelerated and widening business transformation is reshaping the scope and value of procurement services sought and used by client enterprises. The pandemic-driven supply disruptions have prompted a global focus on diversifying and localizing suppliers to mitigate risks – while simplifying procurement overall. Sustainability and social responsibility have emerged as highly visible concerns, shaping supplier selection and supply chain transparency. Automation and AI have initiated the streamlining of certain procurement processes, although not all, while helping create silos of efficiency and cost savings. Furthermore, rapid advances in the capabilities and value of AI, including GenAI, have catalyzed the growth of analytics and the adoption of non-human, task-specific decision-making processes.

This year’s ISG Provider Lens™ Procurement Services report includes three quadrants to better represent these changing procurement business requirements i.e. services that enable and drive the strategic advancement of enterprises’ procurement functions and organizations:

• Procurement Operations Modernization Services: Modernization in enterprise procurement is about embracing technology, data-driven decision-making, and a strategic approach to procurement to progress beyond cost reduction.
• Strategic Sourcing and Category Management Services: A comprehensive procurement approach to optimize clients’ supplier networks; improve relationships and leverage with suppliers; reduce overall and per-category goods and services costs; improve supplier service levels; and optimize goods and services quality, inventory levels, supply continuity, net cash flows, payment terms, and diversity spending.
• Direct Procurement Enablement and Modernization Services: Optimizing expenses by negotiating favorable terms with suppliers and bulk purchasing, ultimately reducing operational costs when directly acquiring goods and materials for their operations.

In this space, Infosys BPM has been positioned as a Leader in the ISG Provider Lens™ Procurement Services 2024 across all quadrants.

Highlights

Infosys BPM demonstrated the following strengths across these quadrants.

Procurement Operations Modernization Services: Infosys continues to utilize advanced AI and cloud for procurement transformation and optimization. Its Cobalt cloud-native, AI-powered platform enables advanced solutions and capabilities for procurement. Its Green Procurement and EcoWatch platforms optimize ESG across supply chains.

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“Continuing advancement of its services and solutions through internal development, client relationships and partnerships with leading and disruptive developers and solution providers position Infosys as a Leader in procurement modernization services.”

- Bruce Guptill, Lead Author

Strategic Sourcing and Category Management Services: Infosys sourcing and category management offerings combine core consulting and business process outsourcing with expert advisory communities. It offers a set of AI and analytics solutions, including its core Cobalt AI platform and the new Digital Cockpit AI platform.

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“Infosys’ leadership position in strategic sourcing and category management services builds on excellent consulting and advisory competencies supported by powerful, complementary implementations of proprietary and partner-developed AI capabilities.”

- Bruce Guptill, Lead Author

Direct Procurement Enablement and Modernization Services: Infosys’ supply chain services are predominantly focused on enabling direct spend for inbound and outbound materials via a full suite of services. It’s direct procurement portfolio includes tools, such as its AI-enabled Product Cost Optimization solution, backed by proprietary databases of material, labor and process rates.

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“Infosys is among the most capable providers in this quadrant. Its proprietary AI capabilities, managed services and business consulting offerings enable solid, sustainable, and adaptable direct procurement capabilities for clients.”

- Bruce Guptill, Lead Author

To download custom version of the full report, please click here

For more information on Infosys BPM’s offerings in this space, please click on Sourcing & Procurement.