Infosys named a Leader in the IDC MarketScape: Worldwide Enterprise Analytics and AI Business Process Services for Finance and Accounting Vendor Assessment 2024

Infosys has been positioned as a Leader in the IDC MarketScape: Worldwide Enterprise Analytics and AI Business Process Services for Finance and Accounting 2024 Vendor Assessment. The IDC MarketScape report presented a worldwide vendor assessment of business process services providers and how they deliver finance services embedded with advanced analytics and artificial intelligence to enable more insights and data-driven operations.

The IDC MarketScape evaluated seven companies providing F&A BPO services into four categories based on both quantitative metrics and qualitative insights, including client perception of the service provider’s capabilities.

The IDC MarketScape report highlighted some of the key strengths of Infosys:

• Infosys has a high share of enterprise analytics F&A BPS clients for which the company performs accounts payable/accounts receivable analytics, working capital optimization, forecasting and planning, credit/collections analytics, and cash flow analysis.
• Infosys has a high share of enterprise analytics F&A BPS customers for which it implements conversational AI to handle customer finance–related inquiries for invoicing, billing, payments, and so forth and deploy AI/cognitive models for the procure to pay and FP&A functions.
• Infosys also showed strengths in business process mining for AP/AR and intelligent document processing for accounts payable, accounts receivable, and treasury operations.
• Infosys had a high share of generative AI POCs and pilots, including a high share of conversational AI (for external use/customer facing) use cases.

One of the Infosys clients indicated core service delivery strengths are Infosys' advanced analytics and AI work around fraud and risk management and specifically detecting early risk behaviors for their retail business, for which Infosys also built a custom AI model. Furthermore, this client felt the value was delivered for the cost of the outsourced services and that Infosys was proactive in recommending new transformation initiatives.

To read the report excerpt, please click here:https://idcdocserv.com/US51353223e_Infosys

For more information on Infosys’ offerings in this space, please click on Finance & Accounting.

SOURCE

IDC MarketScape: Worldwide Enterprise Analytics and AI Business Process Services for Finance and Accounting 2024 Vendor Assessment” by Alison Close, July 2024, IDC Doc US51353223e

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor’s name.