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Infosys BPM recognised as a Leader in Everest Group Finance and Accounting Outsourcing (FAO) PEAK Matrix® Assessment 2024

 

The global multi-process Finance and Accounting Outsourcing (FAO) market has experienced relatively slower growth in 2023. This was due to recessionary headwinds in the early part of the year and the consequential delays in enterprise decision-making, especially on large-scale deals. However, in the second half, enterprises exhibited a greater investment appetite for transformation. While a focus on quick wins remained a primary objective, the enhanced focus on organisational transformation propelled greater IT-BPO integrated deals as compared to the pre-pandemic era.

This shift in enterprise priorities was further influenced by the broader economic landscape. Recent macroeconomic events – such as surging inflation, recession, geopolitical instability, and high interest rates – have made enterprises more receptive to leveraging third-party providers for their finance functions.

In a rigorous assessment of 33 FAO service providers based on their vision, capabilities, and market impact, The Everest Group has positioned Infosys BPM as a Leader in the Finance and Accounting Outsourcing (FAO) PEAK Matrix® Assessment 2024, for its consistent performance and comprehensive F&A capabilities.

Highlights

Infosys BPM demonstrated the following key strengths as a Leader:

  • Infosys BPM leverages a strong suite of integrated modular solutions enabled by its in-house technologies, frameworks, and a robust partnership ecosystem to cater to its client’s needs across the F&A value chain, including complex processes (GRC, FP&A, taxation, and compliance), shared services consulting, and industry-specific F&A processes.
  • Organisations seeking enhanced digital and domain capabilities will appreciate Infosys BPM’s F&A solutions such as an APOC (an accounts payable platform), Digital Command Console (a generative AI-enabled analytics tool) and APSI (a generative AI-enabled summarization tool).
  • Infosys BPM leverages its strong digital ecosystem, comprising both proprietary solutions and 3rd party partnerships for delivering end-to-end O2C services covering areas such as deductions, collection insights, and voice-based customer support in multiple global languages.
  • Infosys BPM has robust experience in serving manufacturing, hi-tech and telecom, travel and logistics, and energy and utilities organisations. It also has a strong presence in North America and Europe and stands out as one of the few providers with a strong focus on the APAC and LATAM regions complemented by a strong nearshore/onshore presence.
  • Infosys BPM has developed robust ESG offerings such as ESG-as-a-service and enhanced capabilities across ESG reporting, strategic planning, data collection, stakeholder collaboration, etc.

“Infosys continues to strengthen its experience and expertise to drive end-to-end finance transformation for its clients, including complex domain-intensive areas such as GRC, FP&A, and industry-specific processes. Its strong suite of technology solutions, supported by ongoing investments in AI and generative AI, its leveraging of in-house technologies, and its extensive partnership ecosystem has strengthened its position as a Leader in Everest Group's 2024 Finance and Accounting Outsourcing (FAO) Services PEAK Matrix® Assessment. Infosys' value-added services, such as shared services consulting and ESG advisory, along with its flexible engagement models and consistency in delivery through a collaborative approach makes it a reliable F&A partner.”

- Vignesh Kannan, Vice President, Everest Group

To download a custom version of the full report, please click here.

If you want to learn more about the finance and accounting services offered by Infosys BPM, click here.