Infosys BPM has been recognised as a Leader in Everest Group’s PEAK Matrix® Assessment for Mortgage Operations Service Provider 2022. The PEAK Matrix® is a proprietary framework to assess the absolute market success and overall capability of service providers.
The landscape for mortgage operations is becoming increasingly competitive and dynamic as leaders look for newer solutions to improve their capabilities, cater to consumer needs, and gain market share. While the pandemic disrupted the industry, it has brought about some meaningful changes across consumer demand patterns, mortgage stakeholders’ modes of working, and service delivery models.
Infosys BPM demonstrated the following strengths as a Leader:
“As the mortgage industry matures, lenders are witnessing increased demand for more interactive user interfaces, smoother onboarding processes, and enhanced customer experience throughout the entire loan cycle,” said Manu Aggarwal, Partner, Everest Group. “Through targeted acquisitions, Infosys has increased its focus on providing tech-backed solutions, such as an analytics-driven dashboarding and an AI- and ML-driven automated post-closing process, thus enhancing compliance and adding to customer delight. Due to these strategic initiatives, Infosys has been recognized as a Leader in the Everest Group’s Mortgage Operations PEAK Matrix® Assessment 2022.”
- Manu Aggarwal, Partner, Everest Group
To download custom version of the full report, please click here
All the fields marked with * are required