Infosys BPM positioned as a Leader by Everest Group PEAK Matrix® Assessment for Mortgage Operations Service Provider 2022


Infosys BPM has been recognised as a Leader in Everest Group’s PEAK Matrix® Assessment for Mortgage Operations Service Provider 2022. The PEAK Matrix® is a proprietary framework to assess the absolute market success and overall capability of service providers.

The landscape for mortgage operations is becoming increasingly competitive and dynamic as leaders look for newer solutions to improve their capabilities, cater to consumer needs, and gain market share. While the pandemic disrupted the industry, it has brought about some meaningful changes across consumer demand patterns, mortgage stakeholders’ modes of working, and service delivery models.


Infosys BPM demonstrated the following strengths as a Leader:

  • Infosys BPM has a strong focus on mortgage operations as a business segment and has worked towards expanding its portfolio with diverse solutions.
  • Infosys BPM has developed tools such as its Mobile First Solution, loan pipeline management, and an analytics-driven dashboarding solution to add more value, enable stakeholder collaboration across processes, and enhance customer experience.
  • Infosys BPM has successfully made inroads in emerging geographies such as Europe and Asia Pacific and further strengthened its onshore and offshore delivery capability by opening new centres in these regions.

“As the mortgage industry matures, lenders are witnessing increased demand for more interactive user interfaces, smoother onboarding processes, and enhanced customer experience throughout the entire loan cycle,” said Manu Aggarwal, Partner, Everest Group. “Through targeted acquisitions, Infosys has increased its focus on providing tech-backed solutions, such as an analytics-driven dashboarding and an AI- and ML-driven automated post-closing process, thus enhancing compliance and adding to customer delight. Due to these strategic initiatives, Infosys has been recognized as a Leader in the Everest Group’s Mortgage Operations PEAK Matrix® Assessment 2022.”

- Manu Aggarwal, Partner, Everest Group

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