The North American power and utilities industry continues to face considerable headwinds, such as increasing clean energy adoption (decarbonization), ensuring grid and service reliability and resiliency, improving infrastructure security, and optimizing costs. Growth in distributed energy resources (DER), together with the prosumer revolution, creates challenges for power and utilities companies in terms of demand, quality of power, and reliability of assets and grid. Thus, integrating DER resources into the grid will help ensure effective demand response and reliability/quality metrics.
The focus on energy transition will gain further momentum in 2023 and beyond, as the adoption of clean energy technologies grows. However, building a successful, competitive, and future-proof utility requires strengthening the technical and digital foundation, transforming grid operations, continuously improving cybersecurity, digitally enabling the workforce, and improving CX through digital channels.
Infosys has been recognized as a Leader in the ISG Provider Lens™ Power and Utilities – Services and Solutions– Intelligent Business Process Management Services (iBPMS) – North America 2023 report. The study offers IT decision makers with transparency on the strengths and weaknesses of relevant providers, a differentiated positioning of providers by segments (quadrants) and focus on regional market. For this report, ISG assessed 42 service providers and categorized them as Leaders, Product Challengers, Contenders, and Market Challengers, based on their capabilities and market impact.
The report highlighted Infosys’ strengths with regards to the following:
“Infosys’ strong portfolio of utility-focused BPM solutions and platforms complements its cross-industry digital solutions to cater to wide workloads across the power and utilities value chain.”
- Swadhin Pradhan, Senior Manager and Principal Analyst
To read the full report, please click here
For more information on Infosys BPM’s offerings, please click on Energy & Utilities
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