Infosys Recognized as a Leader in ISG Provider Lens™ Power and Utilities – Services and Solutions– Intelligent Business Process Management Services (iBPMS) – North America 2023

The North American power and utilities industry continues to face considerable headwinds, such as increasing clean energy adoption (decarbonization), ensuring grid and service reliability and resiliency, improving infrastructure security, and optimizing costs. Growth in distributed energy resources (DER), together with the prosumer revolution, creates challenges for power and utilities companies in terms of demand, quality of power, and reliability of assets and grid. Thus, integrating DER resources into the grid will help ensure effective demand response and reliability/quality metrics.

The focus on energy transition will gain further momentum in 2023 and beyond, as the adoption of clean energy technologies grows. However, building a successful, competitive, and future-proof utility requires strengthening the technical and digital foundation, transforming grid operations, continuously improving cybersecurity, digitally enabling the workforce, and improving CX through digital channels.

Infosys has been recognized as a Leader in the ISG Provider Lens™ Power and Utilities – Services and Solutions– Intelligent Business Process Management Services (iBPMS) – North America 2023 report. The study offers IT decision makers with transparency on the strengths and weaknesses of relevant providers, a differentiated positioning of providers by segments (quadrants) and focus on regional market. For this report, ISG assessed 42 service providers and categorized them as Leaders, Product Challengers, Contenders, and Market Challengers, based on their capabilities and market impact.

The report highlighted Infosys’ strengths with regards to the following:

  • Utility-focused BPM solutions and platforms: Infosys’ BPM solutions cover key business areas and segments of the industry, such as generation, transmission and distribution, trading, corporate and administration, and retail operations. It also leverages and continues to enhance its leadership position in F&A.
  • Partner ecosystem and delivery excellence: Infosys continues strengthening its partner network 360-degree partners and hyper-scalers across the organization and in BPM. Partnerships with companies such as HighRadius, GE, and AutoDesk have helped it launch utility-specific solutions around geographic information system (GIS), Intelligent I2C, MDM, etc.
  • Focus on developing new-age solutions: Infosys is building new industry solutions focused on automation, user experience and domain. It has developed solutions around smart meter deployment operations, asset damage and insurance management and energy theft analytics. The company also focuses on providing BPM services in vegetation management to utilities, helping them save costs and reduce risks.

“Infosys’ strong portfolio of utility-focused BPM solutions and platforms complements its cross-industry digital solutions to cater to wide workloads across the power and utilities value chain.”

- Swadhin Pradhan, Senior Manager and Principal Analyst

To read the full report, please click here

For more information on Infosys BPM’s offerings, please click on Energy & Utilities