Infosys BPM Supported Everest Group’s Latest Research Report on Transforming Customer Experience with Gen AI
Infosys BPM is delighted to have supported Everest Group in the development of their insightful research report titled, “Turning Interactions into Delight: Elevating Customer Experience through Gen AI.”
Everest Group’s viewpoint sheds light on the transformative impact of Gen AI on customer experience management (CXM), offering valuable perspectives for businesses navigating this dynamic space.
The research report offers valuable insights into the evolving Gen AI ecosystem by exploring:
- Gen AI’s key impact areas in CXM operations
- The current state of Gen AI deployment
- Significant use cases across industries
- Return on Investment (RoI) and business outcomes for enterprises
- A strategy for success adoption of Gen AI
- Third-party providers’ role in advancing Gen AI implementation
Led by a distinguished team of researchers from Everest Group – Chhandak Biswas, David Rickard, Sharang Sharma, and Jagrit Kasera – and supported by Vijay Narsapur, Hari Prasad BK, and Vikram Chopra from Infosys BPM, the study was released in December 2024.
Download Everest Group’s viewpoint to understand how you can redefine your business with Gen AI.
