Infosys BPM positioned as a Leader in ISG Provider Lens™ Procurement BPO and Transformation Services Global 2022 Report


Infosys BPM has been recognised as a Global Leader in the BPO Services and Digital Transformation Services categories in the ISG Provider Lens™ Procurement BPO and Transformation Services quadrant study for 2022. The study assesses enterprise procurement BPO and transformation services in the categories of BPO Services – Large Accounts, BPO Services – Midmarket, Digital Transformation Services – Large Accounts, and Digital Transformation Services – Midmarket.

The study focuses on services providers in two ways: the provision of procurement BPO that enables more efficient and sustainable procurement functionality and operations and the provision of services that transform existing procurement organisations and operations into future-ready, digitally agile entities that enable substantially improved value to an enterprise.


Infosys BPM demonstrated the following strengths across multiple quadrants.

BPO Services – Large Accounts: Infosys BPM has established market leadership, offering advisory, consulting, business process management, and transformation services with its own AI and machine learning native procurement solutions. It has demonstrated strong growth with solid support, delivered a one-stop procurement services and platform provision, addressed all core procurement requirements, and developed pricing model flexibility.

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BPO Services – Midmarket: Infosys BPM considers midmarket enterprise clients as a key strategic sales initiative. It has placed strong emphasis on midmarket client growth, addressed all core procurement requirements, prioritised from an established core of offerings, and tailored its sales and support for midmarket clients.

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Digital Transformation Services – Large Accounts: Infosys BPM initiates process transformation with simplification, followed by automation. It has experienced significant growth in recent years, partnered with procurement platform providers, applied advanced robotic process automation, and delivered AI and machine learning analytics solutions.

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Digital Transformation Services – Midmarket: Infosys BPM is working to differentiate and focus on what would be advantageous for the midmarket segment in addition to large clients. It has a strong strategic focus on midmarket client growth, meets all procurement requirements, offers a services portfolio for both large and midmarket client firms, and tailors its selling and support methods for midmarket clients.

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“Infosys’ vision of BPO as a basis for next-gen procurement is key to its market leadership”

- Bruce Guptill, Lead Author

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About ISG Provider Lens™

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG’s global advisory team.