Making headlines with a resilient, award-winning solution
Associate Director of Order-to-Cash at a leading mass-media giant, Paul Campbell had a 15-year long, beneficial partnership with Infosys BPM for several outsourced accounting processes. What he never foresaw was the risk of severe process disruption due to the lockdowns induced by the unexpected pandemic. This case details how working closely with the Infosys BPM team, Paul seamlessly shifted all his operations and employee engagement activities to a WFH model without any revenue leakage or service disruptions. What was more, due to several improvements made during the transition, the project ultimately delivered over $2 Mn in business value to the media giant, while also winning a global-level recognition.
Approach summary:
- Set up IT and operational infrastructure for WFH
- Shifted all employee engagement activities to virtual platforms
- Conducted remote training sessions on privacy and data protection
- Launched new applications for employee engagement
- Revamped existing operations and automated reporting activities
- Organised cost-free vaccination camps
