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Media Entertainment

Finance Accounting

A headline-worthy finance process redesign

Amelia Garcia, the Vice President of Finance at a large US-based media house, decided to outsource some of her finance and accounting processes to Infosys BPM to resolve her multiple operational challenges. This case study traces how thoughtful process re-engineering delivered headline-worthy outcomes, delighting the company as well as its customers.

Approach summary:

  • Process optimisation using Lean, Six Sigma
  • Process redesign for foreign commissions
  • Process redesign for unapplied, unidentified payments
  • Standardisation of rate cards across ERPs
  • Institution of strong governance

Key Benefits:

£20 Mn Unidentified payments reduced by over
$670K Refunds mitigated to deliver savings
14 Mn Foreign commission payment issues resolved worth