A headline-worthy finance process redesign
Amelia Garcia, the Vice President of Finance at a large US-based media house, decided to outsource some of her finance and accounting processes to Infosys BPM to resolve her multiple operational challenges. This case study traces how thoughtful process re-engineering delivered headline-worthy outcomes, delighting the company as well as its customers.
Approach summary:
- Process optimisation using Lean, Six Sigma
- Process redesign for foreign commissions
- Process redesign for unapplied, unidentified payments
- Standardisation of rate cards across ERPs
- Institution of strong governance
Key benefits:
£20 Mn
Unidentified payments reduced by over
$670K
Refunds mitigated to deliver savings
14 Mn
Foreign commission payment issues resolved worth Request for services
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