Media Entertainment

Finance Accounting

A headline-worthy finance process redesign

Amelia Garcia, the Vice President of Finance at a large US-based media house, decided to outsource some of her finance and accounting processes to Infosys BPM to resolve her multiple operational challenges. This case study traces how thoughtful process re-engineering delivered headline-worthy outcomes, delighting the company as well as its customers.

Approach summary:

  • Process optimisation using Lean, Six Sigma
  • Process redesign for foreign commissions
  • Process redesign for unapplied, unidentified payments
  • Standardisation of rate cards across ERPs
  • Institution of strong governance

Key benefits:

  • Unidentified payments reduced by over $180K
  • Refunds mitigated to deliver $670K savings
  • Foreign commission payment issues resolved worth $1 Mn