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Business Process as a Service (BPaaS)

Key applications of the BPaaS cloud service model

Business Process as a Service (or BPaaS, as it is more commonly referred to) is the new kid on the block and promises to be the next big thing in the corporate environment. According to projections, the global BPaaS industry is expected to grow by 21% by 2023.


Understanding cloud BPaaS as a concept

BPaaS refers to the streamlined delivery of outsourced services (or entire business processes) that are automated and delivered via software or internet-based platforms.

BPaaS is generally offered on a subscription- or a consumption-based pricing model, drastically bringing down the total cost of ownership. BPaaS solutions are designed for multi-tenancy and use a combination of cloud-based computing and human expertise to achieve this. With most businesses struggling to manage their process support framework, outsourced cloud BPaaS is ticking all the right boxes by enabling a great degree of automation and standardisation.*

While one might argue that BPaaS is just an extension of other existing concepts such as Software as a Service (SaaS), Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and IT as a Service (ITaaS), what makes it interesting and overarching is the fact that it brings all these together under a single umbrella to offer a fully automated business process.


What can cloud BPaaS help achieve?

The USP of BPaaS is its flexibility. As one does not need to program each new business process or workflow, experimentation becomes much more achievable. With that, we need to understand the key features that BPaaS offers. Here’s a look at the various features BPaaS delivers as a cloud model:

  • Business processes
  • Applications
  • Data
  • Runtime
  • Middleware
  • OS
  • Virtualisation
  • Servers
  • Storage
  • Networking

As is evident from this BPaaS stack, this cost-efficient model accelerates an organisation’s capability to respond to dynamic business needs.


Applications of the BPaaS cloud service model

BPaaS provides organisations with cutting-edge digital tools, technologies, processes, and human resources. With BPaaS, organisations can be deliver greater efficiency, enhance customer service, and provide a cohesive digital experience, all without the necessity of large upfront investment. Here are a few key application areas and high-volume data processing environments where BPaaS is proving to be a game changer:

Cloud BPaaS essentially frees up your in-house talent and resources so you can focus on creating more strategic value through them rather than tying them up in repetitive, manual tasks. It blends data analytics, artificial intelligence (AI), machine learning (ML), process intelligence, and human expertise for seamless business functions. Cloud-based BPaaS allows businesses to create an agile, adaptable, and scalable enterprise architecture. This model’s key features — low-cost and low-risk service, multi-layer security, flexible and scalable solutions, multi-lingual support, and easy deployment — empower enterprises to work smarter.


How can Infosys BPM help?

With an entire portfolio of future-ready BPaaS solutions, Infosys BPM works with you on an outcome-based model that revolves around an AI-first digital transformation model. Partnering with clients across domains and verticals, our team enables agile implementation, hyper-productivity, and operations transformation through scalable cloud BPaaS solutions.

Our cloud BPaaS solutions have been successfully deployed in leading global organisations, helping business leaders unlock immense value. Learn more about our Business Process as a Service (BPaaS) offerings.

*For organisations on the digital transformation journey, agility is key in responding to a rapidly changing technology and business landscape. Now more than ever, it is crucial to deliver and exceed organisational expectations with a robust digital mindset backed by innovation. Enabling businesses to sense, learn, respond, and evolve like a living organism, will be imperative for business excellence going forward. A comprehensive yet modular suite of services is doing exactly that. Equipping organisations with intuitive decision-making automatically at scale, actionable insights based on real-time solutions, anytime/anywhere experience, and in-depth data visibility across functions leading to hyper-productivity, Live Enterprise is building connected organisations that are innovating collaboratively for the future.